Retail Representative

DescriptionCustomer Service Orientation - Serving our customers in the most efficient and courteous manner on the telephone and in person  Up-selling and cross selling Corporate Products and Services  Handling customer complaints and inquiries Problem Solving    Working to resolve problem shipments   Working to resolve equipment and technology challenges  Working with Head Office, local management, Drivers, warehousing staff, account managers and other Corporate partners to ensure excellence in customer service   Relationship Building   Building a positive relationship with Head Office, local management, Drivers, Warehousing staff, account managers and other Corporate Partners  Building a positive relationship with customers  Building a positive relationship with key contacts – Vendors, building tenants, etc.   Technology   Assisting customers with shipping details and account challenges  Loading, scanning, logging and calling resolution freight  Cash reconciliation including deposits, key control   Communication    ResponsibilitiesCommunicating in a positive manner with Head Office, local management, Drivers, warehousing staff, account managers and other Corporate partners orally and in writing  Listening to customers and key partners  Communicating to customers and key partners in a positive manner   Personal Responsibility and Accountability    Compliance to all Corporate Polices and Procedures (including uniforms)  Adhering to all Safety Standards  Being on time/attendance  Living the Purolator Values   Representing the Purolator Values to Customers and key partners and, other duties as assigned by management    Key Areas of Focus    Customer service orientation  Ability to problem solve  Excellent in relationship building  Experience and adaptation to using technology  Excellent communication skills  Takes personal responsibility and accountability for actions and situations 3-12 Months Customer Service Experience preferred 3-12 Months Retail Experience preferred 3-12 Months using technology/ POS system Experience preferredAbility to lift 70lbs./stand for 3 hour intervals Professional communication skills: oral communication (telephone and in person)Written communication; and listening skills          Proven track record of personal responsibility and accountability- including attendance, uniform compliance and attention to detail Experience working in a team environment and independently an asset         Experience working in an environment with safety standards an asset"Additional ResponsibilitiesEducationExperienceSkills