Full Time Housing First Case Manager

Description The Housing First Case Manager will provide a full range of services and supports to obtain and maintain housing using a client focused and strength-based approach through the Housing First program. This program supports individuals and families. They will ensure adherence with the program operating standards as set out by the Housing and Homelessness system for Frontenac County KEY RESPONSIBILITIES: Client Services Provide all aspects of client services as outlined in the city of Kingston’s Housing and Homelessness Services System. Provide outreach services to those ‘living in the rough’ to understand their housing needs and begin the engagement and triage process. Client caseload is determined through the City of Kingston’s prioritization list. Assist clients in their search and obtaining housing. Develop and focus on a housing stability plan in the early stages of the program, which focuses on meeting basic needs, the supports required to maintain housing, safety, and the impact of the client’s relationship on housing tenure. Complete a crisis plan with the client within the first four weeks of living in the housing unit. Assess risk presented by the client and develop appropriate plans to help ensure continuation of services and mitigate risk. Complete with the client the Service Prioritization Decision Assistance Tool (SPDAT) at the intake assessment and at predetermined intervals of service delivery (at move in, 30 days, 90 days, 180 days, 270 days and 365 days and changes in life circumstances). Use other case planning tools that may be deemed necessary and appropriate during case planning such as Outcome Star, Readiness Ruler, etc., which are subject to the interest of the client. Write an Individualized Service Plan identifying the supports required and agreed to by the client. Convene client case conferences with other agencies, on an as needed basis, for each client on your case load relative to the client’s individualized plans and progress. Linking the client to meaningful daily activities as identified in the individual service plan so the client experiences community integration and supportive social networks necessary to optimize success. Administrative Maintain case files for each household including accurate documentation, ensuring all appropriate forms and case notes are completed. Complete applications for the Homelessness Prevention Fund as appropriate forwarding application to the agency reviewer for review and approval. Complete applications for the Discretionary Residency Benefit Fund as appropriate forwarding application to the City of Kingston. Ensure accurate collection and maintenance of data; submit monthly and quarterly statistics. Ensure the completion of accurate record keeping and management in accordance with relevant privacy legislation. Collect and maintain client information and files as required. Document direct service family updates on a weekly basis for the Supervisor/and or Program Coordinator. Training Attend all necessary and required training sessions that support the Housing First program. Participate in mandatory orientation training and ongoing professional development. Complete all mandatory Salvation Army training and sector specific training as required. Health & Safety Ensure that the work area is maintained regarding appearance, condition and safety as recommended by Public Health etc. Work in compliance with the OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures. Perform other related duties as required. WORKING CONDITIONS: This is a full-time position based on 37.5 hours per week. The Supervisor will set the hours of work and work schedule. Working environment is typically in the office or out in the community in generally agreeable conditions. Ability to lift/move up to 25 pounds. This job requires sitting, standing, and driving. Travel is associated with this position (50%). Normal hours of work: 8:30 a.m. to 4:30 p.m. Monday to Friday with a ½ hour unpaid meal break. QUALIFICATIONS AND EDUCATION REQUIREMENTS: Completion of a two (2) year Community College Diploma preferably in a Social Services/Addictions related field. A University Degree in a relevant field of study would be a definite asset, i.e., Bachelor of Social Work, or a Bachelor of Arts in Social Services) preferred. First Aid & CPR Certification. .Non-Violent Crisis Intervention Certification would be an asset. Hold a valid Ontario Class “G” Driver’s License; access to personal vehicle and a current copy of a Driver’s abstract for review and verification that is satisfactory to The Salvation Army, in its sole discretion, is required. Alternative combinations of education and experience may be considered. EXPERIENCE AND KNOWLEDGE: Minimum of two to three years experience working with those living in poverty, dealing with housing and homelessness issues and/or mental health sectors. .Knowledge of homelessness and affordable housing issues within the community and Housing First strategies to end homelessness. Knowledge of residential tenancy act and role of Landlord Tenant Board, in landlord Tenant disputes. Knowledge of resources in the community for individuals, youth and families who are homeless, at risk of homelessness, living in poverty or living with mental health and addiction issues. SKILLS AND CAPABILITIES: Understanding of indigenous histories and cultures. Understanding of psycho-social recovery, motivational interviewing and journey of change and its influence on outcomes. Ability to utilize assessment protocols in the delivery of services. Ability to integrate harm reduction approaches as appropriate in daily interactions with individuals, youth, and families. Ability to use assertive engagement techniques as appropriate in interactions. Bilingual in English and French preferred. Effective interpersonal, communication and organizational skills. Attention to detail, problem solving and analytical skills. Proficient in working in a computerized environment; must demonstrate strong skills using Microsoft Office. Self-motivated/disciplined. Exhibit strong problem solving, conflict resolution and mediation skills within a solution focused framework. Communication – strong written, verbal, and interpersonal communications skills Demonstrated ability to work independently and participate as a responsible member of in a cooperative team environment Attention to detail, problem solving and analytical skills. Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility. Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check with vulnerable sector screening. Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities. The Salvation Army offers accommodation for applicants with disabilities in its recruitment process. If you are contacted to participate in an interview or screening process, please advise us if you require accommodation. We thank all applicants, however, only those candidates to be interviewed will be contacted. You must advise your managing supervisor of your intentions prior to submitting your application.