Support Specialist

Soluno is a cloud-based Time, Billing and Accounting solution, which is based in Toronto Canada and services law firms across North America. Soluno is part of the Actionstep family, whose North American headquarters is located in Denver, Colorado.The Support Specialist is responsible for providing clients with a positive experience by ensuring timely delivery of support services via email, telephone, web, chat, etc. We are looking technically skilled candidates with excellent interpersonal skills for the Support Specialist position. Answer customer questions and requests regarding their product, providing appropriate information, assistance, and advice in a timely manner. Troubleshoot product issues, user administration issues, and other technical issues. Provide successful resolution to all customer complaints, ensuring the customer is satisfied with the end result. Report escalating and severe issues to management to assist in the resolution process, keeping customers updated on the progress and acting as the primary point of contact. Appropriately record all resolved and unresolved customer issues in the database according to DEVLOS SOFTWARE INC. processes and procedures. Continually preserve the confidentiality and security of customer data and information. Perform other duties as assigned.RequirementsPost-Secondary Degree or Diploma in Information Technology, Paralegal, Legal Administrative Assistant, Accounting, or a related discipline of equivalent knowledge and experience. Understanding Bookkeeping concepts (double entry accounting, billing, bank rec) Ability to explain technical concepts to non-technical audiences. Strong evidence of time management skills required, Able to quickly analyze issues and determine best course of action using available resources. High degree of resourcefulness, flexibility, and adaptability. Able to effectively communicate both verbally and in writing.Benefits Benefits·        Competitive salary with performance-based incentives.·        Comprehensive health and dental insurance.·        Retirement savings plan.·        Professional development opportunities.·        Dynamic and collaborative work environment.If you are a passionate and a relationship building individual with a desire to contribute to Soluno’s success, we invite you to apply for the Account Manager position.  Join us in revolutionizing accounting solutions for law firms worldwide. To apply, please submit your resume and a cover letter detailing your relevant experience and why you are a great fit for this role.