Customer Service Team Leader

Première Moisson manufactures and sells bakery, patisserie and charcuterie products using an artisanal approach and wholesome ingredients. We employ over 1,200 people and have more than 20 bakeries in Quebec and Ontario.We are currently looking for a Customer Service Team Leader to join our group.Job status: Permanent - Full timeBenefits: Ongoing trainingGroup insurance (drug, dental, paramedical, salary, life, travel) - regular full-time employeeEmployee and Family Assistance Plan - regular full-time employeeRRSP / DPSP (retirement assistance plan with Première Moisson participation)Sick days and floating vacationsDiscounts on in-store purchasesWork clothes providedOpportunities for advancementPlus other benefitsResponsibilities:Perform sales consultant duties.Monitor and control the personnel and activities of the section.Manage section inventory and cash register.Maximize team and sales performance.Handle customer requests/special situations.Ensure Première Moisson standards are applied.Possess in-depth knowledge of all products.Coordinate the organization of work in one or more sections of the store.Open and/or close the store.Ensure the application of product marketing, quality, hygiene and sanitation standards by staff in his/her section.Supervise the work of his team and carry out customer service tasks, including cash register.Train new employees as needed.Replace assistant manager, as needed.Requirements:One year's experience in a similar or customer service-related positionRelevant knowledge of sales and customer service techniquesAbility to manage a team of employeesGood communicatorFluency in spoken and written FrenchFluency in spoken English (asset)Autonomous, dynamic and focused on customer satisfaction and teamwork.Do you recognize yourself in this description?Don't wait any longer and send us your resume! *Please note that only selected candidates will be contacted.Social AdvantagesSick leaveInsurancePaid holidaysLife insuranceInsurance of medical and paramedical expensesDental insuranceDisability InsuranceEmployee Assistance Program (EAP)Employee discountsHolidaysFlexible scheduleDeferred Profit Sharing Plan (DPSP)Continuing EducationRecognition of years of serviceUniform providedLong Term Disability InsuranceFinancial compensation for the purchase of clothingCoffee