IT Support Analyst

DescriptionPosition at Gateway Casinos Corporate OfficeJob Type: Full-TimeSalary Range: $55,352 - $69,190The Gateway to Your FutureTo be responsible for the support & administration of desktop/laptop applications, systems for end users and peripherals for the corporate and Gaming environments. The incumbent will be required to collaborate with other team members and functional stakeholders to provide support and technology solutions of the Gaming Management System peripherals and corporate applications to meet business needs.We ProvideFull benefits package for full-time employeesRetirement savings planExciting, supportive and fun work environmentFamily and friends discounts on travel, tech, food, beverage, and fitnessDevelopment and training opportunitiesKey ResponsibilitiesPC Image Design, Build and Deploy Previous experience of ITIL methodologiesInstalls, supports, monitors and troubleshoots hardware and software equipment and issues.Ideally be able to demonstrate knowledge in two or more of the following:Break & FixUse of tools/products to help maintain systems.Microsoft Office Application SupportRemote and Deskside PC SupportGaming Kiosks and peripheral devicesGaming & Office PrintersCash handling kiosks (CTR, AJM)What You BringA proven track record of successful project implementation in a software and technology implementation environment5 to 7 Years in an IT Support role, Casino experience or equivalent combination of education and experienceKnowledge of Gaming and Entertainment IndustryExcellent interpersonal and communication skills, both written and verbal, in user-friendly languageReliable transportation for travel between sitesWorking knowledge of LAN/WAN Networking, user/group setup, LAN security setupWorking knowledge of TCP/IP Internetworking, routing and switching managementWorking knowledge of PC and server hardware installations and repairsWorking knowledge of Windows 7/10, Microsoft Office 2003/2007/2010Experience with MS Active Directory, MS Exchange 2003/2007/2010/2013/2016 an assetKnowledge of automated deploymentKnowledge of source control and release management toolsITIL: 3 yearsWorking Conditions/Physical RequirementsOffice and casino environmentsPostures vary throughout the dayManual dexterity required to use desktop computer and peripherals and to repair equipmentAbility to physically inspect equipment on locationAbility to lift up to 35 lbsOccasional travel is required, both land and planeSome overtime work to permit resolution of time sensitive requirementsWhy Work With Us?Gateway celebrates and empowers our team members, who make it all possible. A career at Gateway means working with great people, being recognized for your unique contribution and career advancement opportunities across our 30+ locations. Our employees thrive with ongoing training and leadership programs while working in a dynamic and fun environment. See for yourself what it's like to be on a team that values your vision, skill and energy.Get to Know GatewayGateway Casinos & Entertainment Limited ('Gateway') is one of the largest and most diversified gaming and entertainment companies in Canada. Across its 30+ gaming properties in British Columbia, Ontario and Edmonton, Alberta, Gateway currently employs approximately 8,648 people and boasts approximately 448 table games (including 49 poker tables), 13,887 slots, 85 restaurants and bars and 561 hotel rooms. Gateway is the service provider for the Central, Southwest and North gaming Bundles in Ontario, which includes 11 properties in their portfolio. A multi-pronged growth strategy has seen Gateway diversify and expand its product offering, including developing proprietary casino and restaurant brands, dramatically improving the gaming customer experience while attracting new customers. Some of Gateway's proprietary brands include Match Eatery & Public House, Atlas Steak + Fish and the new Halley's Club. In 2017, Gateway celebrated 25 years in the business of gaming and entertainment in Canada. Further information is available at www.gatewaycasinos.com.Apply Now!Not the right fit this time? Follow us on our careers social media pages! #J-18808-Ljbffr