Analyste ii, opérations, vmtd

Lieu de travail: CanadaHoraire: 37.5Secteur d’activité: Valeurs Mobilières TDDétails de la rémunération:Nous avons à cœur d’offrir une rémunération juste et équitable à tous nos collègues. En votre qualité de candidat ou de candidate, nous vous encourageons à avoir une conversation franche avec votre recruteur et à poser des questions sur la rémunération, notamment les particularités salariales de ce poste.Description du poste:CustomerExecute more complex transactions and overrides accurately, on time and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)Identify, document, and investigate processes/exceptions arising from transactions/processes beyond first level operations service deliveryCoordinate with partners on key initiatives and may act as a project lead/subject matter expert for small-scale projects/ initiatives in accordance with project management methodologiesRefer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintainedIdentify opportunities to improve service deliveryProvide accurate and thorough analysis of key process drivers, root or systemic causes of cross functional operational issues, interpret findings and make recommendationsSupport partners with both inbound and outbound requests from various channels, answering questions to perform adjustments within authority levelsContribute to the production of consolidated or aggregated reporting as appropriateMaintain working relationships with customers by resolving customer issues and articulating business processes to respond to customer queriesMay interact with other partners and vendors, providing guidance and/or addressing questions/concerns in an effective and timely mannerShareholderSupport the timely and accurate completion of business processes and procedures according to SLA requirementsContribute to business objectives for operational excellence -- identify, suggest and actively participate in improving standards, policies, procedures, and solutionsContinually develop understanding of internal and industry regulations and trends, contributing to team knowledge of emerging issues/risks, and assess potential impacts as it relates to operating policies, standards and proceduresConsistently exercise discretion in managing correspondence, information and all matters of confidentialityAnalyze service delivery issues and conduct internal/external research projects and/or contribute to audit reviews; run testing, and generate reports to identify potential solutions within TD's risk appetite that enhance the customer experience and support business objectivesEnsure documentation that is prepared / completed is accurate and properly reflects client / business intentions and is consistent with relevant rules / regulationsContribute to the development/delivery of presentations/ communications to management or broader audiencesEnsure necessary due diligence to support the accuracy of all customer transactions / activitiesMaintain a culture of risk management and control, supported by effective processes in alignment with risk appetite; adhere to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti-Money Laundering, Business Continuity Management)Protect the interests of the organization - identify and manage risks, and escalate non-standard, high risk transactions / activities as necessarySupport change management projects or programs that impact the business, functions or processes and ensure clear communication and documentation of new processesAssume responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of ConductEmployee/TeamParticipate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure the timely communication of issues/points of interestSupport the team by actively building operations/business services knowledge, think critically about processes and opportunities for improvement, share ideas and transfer knowledge within the team, across the function, and with partners (e.g., audit, business insights)Provide training, coaching and/or guidance to others on the teamParticipate in personal performance management and development activities, including cross training within own team and other teams in Global Operations & Business ServicesEnsure the timely communication of issues that are relevant to the team and encourage a good working relationship with other departmentsKeep others informed and up to date about the status/progress of projects and/or all relevant or useful information related to day-to- day activitiesContribute to the success of the team by willingly assisting others in the completion and performance of work activities; provide training, coaching and/or guidance as appropriateContribute to a fair, positive and equitable environment that supports a diverse workforceAct as a brand ambassador for Global Operations & Business Services and the bank, both internally and/or externallyBreadth & DepthSound knowledge and understanding of the operating environment, business process and procedures, and transaction lifecycle for own area (e.g., processing environment, applications, software, hardware, products)Sound level knowledge with some form of related training and/or related experience or skillsAbility to execute on standard and non-standard processes and requests of low to medium complexity with moderate to high- risk/financial impactIdentifies key operational/ reporting/process issues for own areaProvides thorough analysis and/or specialized reporting or operational/process supportRequires general understanding of the overall function and/or businesses supportedSome complexity in operational/reporting/ process and/or analysis function generally requiring a short-term focusMay lead small scale initiatives or work stream packages for assigned areaCompletes work within specifically defined parameters with guidance/ direction from management as necessaryMay provide training to others on best practices, processes, etc. as well as guide junior staff for the completion of business as usual functionsGenerally reports to a Group ManagerExperience and/or EducationUndergraduate degree/ college diploma3+ year relevant experienceÀ propos de nous: Valeurs Mobilières TD offre une vaste gamme de produits et de services liés aux marchés financiers, aux entreprises, aux gouvernements et aux institutions qui nous choisissent pour notre innovation, notre exécution et notre expérience.Notre programme de rémunération globale: Notre programme de rémunération globale reflète les investissements que nous faisons pour aider nos collègues et leur famille à atteindre leurs objectifs en matière de bien-être mental, physique et financier.Renseignements supplémentaires: Nous sommes ravis que vous envisagiez une carrière à la TD. Sachez que nous avons à cœur d’aider nos collègues à réussir dans leur vie tant personnelle que professionnelle.Veuillez noter que ce poste est assujetti à la réglementation provinciale en matière d’emploi. Il est essentiel de mentionner que chaque province et territoire du Canada peut avoir sa propre réglementation et ses propres exigences.Exigences linguistiques (Québec seulement): Maîtrise d’une langue autre que le français pour offrir du soutien ou traiter avec les clients qui ont besoin de services et de soutien dans une langue autre que le français. #J-18808-Ljbffr