Spa Receptionnist

Manoir Hovey, is a 51 room Relais & Châteaux property located on the shores of Lake Massawippi, is looking for a Spa Receptionist to join our team. Under the direction of the Spa Director, the Spa Receptionist's main duties will be to : Warmly welcome Spa clients, check them in and explain the services available. Ensure that the customer experience is up to our standards Take reservations over the phone and process reservations from the online reservation system appropriately Anticipate each guest's expectations in order to provide personalized service Inform the client of our care and products that will fully meet their needs over the phone, in person and by email Ensure billing compliance upon departure. Ensure that their stay was up to their expectations Answer customer questions, both on the phone and in emails. Resolve difficulties with enthusiasm and empathy Ensure 5-star service in accordance with Relais & Châteaux standards at all times Requirements Excellent presentation and hospitality skills Professional attitudes and behaviour (teamwork skills, autonomy, dynamism, interpersonal skills, honesty, versatility, initiative, organizational skills, etc.) Fluency in French and English. Fluency in other languages is an asset Knowledge of computer tools (Microsoft Office, Google Docs/Drive Gmail, etc.)