Technical Product Development & Support Specialist

Are you ready to take your career to the next level? CFR Engines, Inc. is a leading global manufacturer known for its commitment to innovation, quality, reliability, and excellence in the petroleum fuel testing sector. We take pride in our cutting-edge technology and dedication to delivering top-notch products to our customers worldwide. As we continue to grow and diversify, we are seeking a highly skilled and motivated Technical Product Development & Support Specialist to join our team in Ottawa, ON!As a Technical Product Development & Support Specialist, you'll be an integral part of our team, responsible for ensuring the successful execution of technical development functions. With a cross-functional technical development and customer-centric mindset, this position will play a vital role in shaping the future of our products and impact across the industry. This role combines a technical understanding and hands-on involvement to guide new product development efforts with a customer-centric mindset focused on successful delivery based on thorough product, customer, competitor, and market understanding. Join us and be part of a company where innovation thrives alongside tradition as we go above and beyond every day to meet the evolving needs of our industry.Why CFR Engines?At CFR, we believe in fostering a culture where every team member feels valued, supported, and inspired to thrive. When you join CFR you can expect to receive competitive compensation, a flexible schedule, and a dynamic work environment where innovation thrives alongside tradition.Key Responsibilities:Execute innovation projects with significant business impact, including projects that involve the development of patentable and proprietary technology.Demonstrate technical expertise for new product development, service support, and high-quality technical plans and deliverables.Serve in the role of sales engineer by providing expertise and support to commercial teams through the communication of technical information about products, applications, and services.Develop, maintain, and present course curriculum for on-site instruction of channel partners and end users in the operation and basic maintenance of the IQT and newly developed products.Actively work to learn markets, products, and industries to conduct comprehensive research and develop a complete understanding.Continually develop personal competencies and stay abreast of industry and market trends, competitors, and emerging technologies and analyze their impact on customers.Analyze voice of customer and market research to guide new product development and ensure the product meets the market needs and achieves product goals. Identify and assess market challenges, opportunities, and threats and provide leadership to ensure efficient and high-quality response.Support the development of strong customer and channel partner relationships to drive sales and establish lasting relationships.Actively interact with applicable industry governing bodies and standards organizations such as ASTM, EI, CEN, CGSB, etc.Participate in and network at conferences and tradeshows to promote company capabilities.What We're Looking For:Education: Bachelor’s degree in Engineering (Mechanical or Electrical preferred) Experience: Minimum of 8 years of technical engineering experience or a combination of equivalent education and experience; prior research and development experience is a plus.Industry experience: B2B and energy sector business experience preferred.Technical acumen: Thorough understanding of, and ability to read blueprints, diagrams, and schematics.Software: Proficiency in Microsoft Excel and PowerPoint; strong knowledge of other Microsoft Suite applications.Business Acumen: Strong business acumen and technical knowledge to succinctly align customer needs with the product value proposition.Strategic: Strategic thinker with resourceful and proactive decision-making and problem-solving abilities.Flexible: Multitasker able to work in a fast-paced environment managing diverse responsibilities. Ability to manage multiple assignments, set priorities, and drive to exceed targets.Motivated: Self-motivated and a self-starter with a customer-centric and business-focused mindset.Visionary: Highly motivated with an ability to translate vision into actionable plans.Intercultural: Ability to adapt to global cultures, customer expectations, and preferences.Communication: Excellent oral, written, phone, and presentation communication and interpersonal skills. Ability to concisely communicate technical concepts to non-technical audiences.Analytical: Organized with strong analytical understanding and great attention to detail.Time Management: Versatile team player able to work in a small group with many changing responsibilities.Travel: Ability to travel, domestically and internationally (25-35%).If you’re looking for a collaborative role where you are encouraged to grow, we want to hear from you! Apply today to become a Technical Product Development & Support Specialist at CFR and start a fulfilling career journey at a leader in the energy industry.Join a team where productivity meets accountability, commitment drives success, and excellence is our standard!