Service Manager (West Kelowna)

Overview

Fountain Tire West Kelowna (#2 1345 Industrial Road, Westbank) is searching for a friendly and knowledgeable Service Manager to manage the operations of the service department to drive productivity, quality assurance and to promote a high level of customer satisfaction.

Salary: $60,000/year + incentives (wage depending on experience) 

Benefits: Health, Dental, RRSP Matching

What We Offer:

• Regular day shifts
• Great discounts for you and your family on tires, parts and mechanical services
• RRSP matching program
• The opportunity for growth that includes the potential to enter our management training program and own your own Fountain Tire store!

 As a Service Manager, your duties will include:

• Overseeing and managing mechanical and tire services 
• Setting quality standards and maintaining the quality of all shop activities
• Ensuring completion of shop maintenance and repair work
• Addressing customer complaints and inquiries in a courteous, professional manner
• Advising technicians of work that must be completed
• Ensuring technicians compliance with company standards regarding quality, safety, and customer service
• Managing the morale in the shop by setting and demonstrating a strong business ethic for dealing with employees, suppliers and customers
• Maintaining the cleanliness of the shop
• In charge of the hole mechanical department and will be overseeing inventory and service bookings

Our ideal candidate has/is:

• 3-5 years’ experience as a Service Manager or Service Advisor providing Service Estimation
• Knowledge of mechanical services
• Effective leadership skills, with a strong focus on operations and business processes
• High level of integrity and accountability
• A customer service focus
• Ability to develop and maintain effective relationships with team members and customers
• Strong communication, and interpersonal skills
• Continuously looking to learn and use new skills and the demonstrated ability to recognize opportunities for improvements
• Flexible, patient, and calm when working with tight schedules

Interested and qualified? Please apply on-line or in-store today.