IT technician level 1-2

Are you looking for a new professional challenge? Systems administration no longer holds any secrets for you? Do you want to join a company that combines high standards, performance and kindness? So take 5 minutes to read this ad, your future may be at the bottom of this offer! First of all, let me introduce myself, I am Earvin from the Fed IT recruitment firm in Canada. My job? Create meaningful professional meetings every day!

Today, I am recruiting for one of my great clients located east of Montreal, a computer technician with 3-5 years of experience. The position is permanent, on-site mode and with great benefits - Provide first and second level support for incidents reported by users related to the office and telephone environment. - Process service requests and assist technicians in the management and maintenance of office and telephone environments. - Analyze incidents, identify underlying causes and propose appropriate corrective solutions. - Train users on new technologies and computer system updates. - Recommend fixes and improve existing documentation and procedures. - Manage inventory of IT equipment, such as computers, cell phones and tablets. - Collaborate with team members as well as the Head of Information Technology to identify opportunities for improvement and propose fixes relating to support, procedures and management of the office environment. - Provide support to the network administrator in his responsibilities. - Perform any other related tasks, as needed. - Degree in computer science or related field. - Minimum of three (3) years of relevant experience in office automation and IT support in an IT department. - Solid experience with Windows 10 operating system. - Expertise in the administration of Office products, including the 365 cloud version. - Experience with SCCM and Intune. - Good command of Microsoft cloud computing environments (OneDrive, Azure AD, etc.). - Knowledge of TCP/IP and DNS networks. - Knowledge of Windows Server, an asset. - Familiarity with ITIL processes, an asset. - Interpersonal communication skills. - Good management of priorities. - Strong customer orientation. - Constant concern for quality. - Ability to analyze and solve problems.