Dynamics CE Functional Architect

Location: Toronto, Canada Job ID: 744000008646319HS Date Posted: Aug 22, 2024 Segment: Digital System & Service Business Unit: Hitachi Services & Platforms Company Name: Hitachi Solutions Ltd Job Schedule: Full-time Company Description Hitachi Solutions is a global solutions integrator passionate about designing, developing, and delivering cutting-edge cloud solutions to help our clients innovate across their entire business. Our firm develops the business services and technology powering some of the products you use every day - and is closely aligned with Microsoft and other leaders in the cloud computing space. What sets Hitachi Solutions apart is both our industry focus and the intellectual property that we bring to our customers. Recognized for our achievements year after year, we strive to be the trusted advisor of large and medium-sized enterprises alike - helping them move fast to achieve strategic business initiatives with distinguished engineering, hard work, and compassion. With over 3,000 team members across 14 countries, in our 18 years of focus, our company has seen explosive growth and high customer satisfaction. This has allowed us to offer exceptionally compelling salaries, 401k match, family leave, and health benefits. And no - we will not make you come into an office or ask for an inflexible work schedule. A part of Hitachi, Ltd., our company has a long and rich history of innovation, financial strength, and international presence of one of the world's largest companies. Since 1910, Hitachi, Ltd. has been a leader in manufacturing innovative products and solutions that support industry and social infrastructure around the globe, supported by 303,000 employees in over 100 countries and across 864 companies. Job Description Please note: Although the position is remote/virtual, you must live and are authorized to work in Canada without sponsorship. As part of Hitachi Solutions, the Customer Engagement (CE) Practice delivers solutions to customers in North America, organized by regional and industry business units. A CE Principal Architect is assigned to support each IBU. Responsibilities As a Dynamics CE Functional Architect, you will: Drive Dynamics CRM implementations through all project phases including discovery, definition, build, test, and deploy. Serve as clients' main point of contact throughout all project phases, effectively manage associated issues and risks and ensure on-time and on-budget implementation delivery that meets clients' needs and requirements. Identify the client's sales, marketing, and customer service or field service requirements through discovery meetings. Design and lead the system architecture process, in partnership with the Development Team, to create, define specifications for and implement customizations for any custom code or data migration requirements. Conduct end-user training and create and maintain knowledge transfer documentation. Develop and continue to refine CRM implementation standards and tools. Present tailored demonstrations of the technology solution. Perform in a manner consistent with the Hitachi Pillars of Strength. Qualifications Strong CRM industry and product knowledge 6+ years of Dynamics CE (CRM) experience as a Functional Consultant or Architect. 4+ years of experience in system design (8+ years for a Senior Architect). 4+ years implementing Microsoft Dynamics CRM - Sales, Marketing, Customer Service, Field Service etc... (8+ years for a Senior Architect). Familiarity with relational database concepts. Strong Business Analysis skills including requirements and business process elicitation & documentation. Excellent presentation, communication, leadership, and client development skills to effectively present information to C-level management, public groups, and/or board of directors. Excellent organizational and multi-tasking skills, attention to quality, self-motivation, and a strong desire to succeed. Preferred Education/Skills: Bachelor's Degree in Computer Science, CIS, Engineering, or related field is preferred; work experience in lieu of a degree will be considered. Microsoft CRM Application certification a plus (such as MB-200, MB-210-240, MB-600, MB2-710, and/or MB2-716). Business Analysis Certification (CBAP or similar), Certified Scrum Product Owner (CSPO) or other related industry certifications. Microsoft SharePoint and Business Intelligence experience a plus. Experience in manufacturing, insurance, and/or banking industries. Experience with Azure DevOps or similar tools. Additional Information We are an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. Base Salary Pay Range*: CAD $107,500 - CAD $152,500 *The current applicable Base Salary Pay Range for this role is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills relevant to the role, internal equity, alignment with market data, or other law. Other Compensation / Benefit Overview In addition to Base Salary, the successful candidate may be eligible to participate in the following plans/programs, upon satisfying all hiring requirements: Bonus Plan Medical, Dental, and Vision Coverage Life Insurance and Disability Programs Retirement Savings with Company Match Paid Time Off Flexible Work Arrangements including Remote Work. #REMOTE #LI-BA1 #J-18808-Ljbffr