Default Administrator

Join a ChallengerBeing a traditional bank just isn’t our thing. We are big believers in innovating the banking experience because we believe Canadians deserve better options, and we challenge ourselves and our teams to creatively transform what’s possible in banking. Our team is made up of inquisitive and agile minds that find smarter ways of doing things. If you’re not afraid of taking on big challenges and redefining the future, you belong with us. You’ll get to work with people who will encourage you to reach new heights. We like to keep things fun, ask questions and learn together.We are a big (and growing!) family. Overall we serve more than 670,000 people across Canada through Equitable Bank, Canada's Challenger Bank™, and have been around for more than 50 years. Equitable Bank's wholly-owned subsidiary, Concentra Bank, supports credit unions across Canada that serve more than six million members. Together we have over $125 billion in combined assets under management and administration, with a clear mandate to drive change in Canadian banking to enrich people's lives. Our customers have named our EQ Bank digital platform (eqbank.ca) one of the top banks in Canada on the Forbes World's Best Banks list since 2021.The Default Administrator performs a variety of administrative functions associated with the preparation of default statements, processing delinquent loan payments and accurately inputting information into software applications for reporting purposes. The Default Administrator provides support to the Default Officers/Specialists and the Default Manager(s) for residential and commercial mortgages. The Default Administrator will work towards reaching a target set by management each month.The Work !Accurately prepare various types of mortgage statements for loans in arrears for both residential and commercial mortgages/line of credits within specified timeline for accounts under mortgage enforcementPost a variety of financial transactions, including incoming and outgoing payments, in a timely and accurate manner, which may involve multiple systemsAccurately identify shortfalls and refunds in conjunction with receipt of up to date/payout funds and notify Default Officers/Specialists in a timely mannerEnsure storage of all relevant documents in appropriate system(s)Ensure all financial transaction involving a third party in default are accurate and completed in a timely mannerPrepare and review discharge documents, provide to management for execution, and send the package to appropriate solicitorUpdate loan status, Risk Code, and BCAR weightings on appropriate system(s) as required based on specific timelinesUpdate watch list for loans that are up to date or back in arrearsLiaise daily with a variety of internal departments to address any unique ad hoc issues that may arise and seek timely resolutionUnderstand and follow departmental policies, guidelines, and proceduresComplete tasks assigned at the request of ManagementReview and investigate any balances in Sundry for files in Default and RecoveryGather data and accurately prepare assigned departmental reports as scheduledLet's Talk About You !Degree or diploma program in a related discipline with a minimum of 2-3 years’ experience in the mortgage industryIn depth knowledge and understanding of company’s payments processes and policiesStrong math and analytical skillsStrong attention to detailAbility to meet tight deadlinesAbility to balance multiple priorities simultaneouslyStrong organization skillsSuperior customer service skillsTeam-orientedAbility to solve problems and propose solutionsKnowledge of various software including MS outlook, Word, with intermediate excel skills being a mustSelf-motivated with the ability to work with very little or no supervisionWhat we offer (For full-time permanent roles) Competitive discretionary bonus? Market leading RRSP match program