Bilingual Warranty Administrator in Pickering | $70k-$75k/annually (2024-06-26)

We are hiring a Bilingual Warranty Administrator for an agricultural and construction machinery manufacturer in Pickering, Ontario!

Reporting to the Warranty Manager, you will manage dealer inquiries and warranty claims. Additionally, you will train staff on the use of warranty products, policies, and improved efficiency in submitting claims.

Responsibilities:

• Dispute resolution with dealers
• Development, editing, and improvement of company policies and procedures
• Management of the initial stage of dealer inquiries regarding warranty-related topics (phone and email)
• Processing and adjudication of warranty claims from dealer submission to resolution, including French to English translation when necessary
• Management of the dealer claim appeal process
• Training dealer staff on the use of the warranty system, policies, and improved efficiency in submitting claims
• Dealer training: developing written directions, verbal instructions, and conducting digital broadcasts
• Provision of timely reports and analysis of warranty data
• Maintenance of the warranty handbook
• Identification and suggestion of improvements to the warranty system and process
• Identification of potential quality concerns from warranty claims
• Administration of dealer auditing

Note: This location is not accessible by public transit. Access to a personal vehicle is required.

Requirements:

• College Diploma or University Degree in Business
• Experience in a technical or related field
• Minimum 3 years’ experience in a warranty administration environment or role
• Familiarity with agricultural and/or construction equipment
• Proficiency in creating reports using Excel, Power BI, Salesforce

Pay:

• $70,000 – $75,000 + 14% bonus, extensive benefits package
• 7% RRSP matching
• Uplifting, team-focused environment
• Safe and free parking
• On-site Gym
• Hot cafeteria with food options and complimentary teas, coffees, lattes, etc.
• Prayer room, if required

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Job Features

Job Category Clerical / Office / Administrative

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