Branch Manager - West End Branch (Vancouver)

Job Category: Member ExperienceRequisition Number: BRANC001636Apply now Posted: October 10, 2024 Full-Time On-siteLocationsShowing 1 locationDescriptionAbout BeemBeem Credit Union, founded by Gulf & Fraser and Interior Savings, is the second largest provincially regulated credit union in BC with approximately $10 billion in total assets under administration. 1,000 Beem employees work to serve over 160,000 members who live and work across the province. The credit union offers personal and commercial banking and a full range of insurance and wealth management services from 53 branches that span BC from downtown Vancouver to the North Peace region.At Beem, we strive to create a future where everyone in our communities can achieve financial wellness. We are proud to serve our members across BC by offering reliable advice, a welcoming environment, and a full range of personal and business banking, investment, and insurance solutions. We help our members find the best options to fulfill their financial potential. We believe in the power of progressive thinking and positive action to take incredible steps forward in every aspect of life.Looking to join a team of driven, collaborative, and positive professionals, grow your career, and contribute meaningfully to your community? Sounds like this opportunity might be the perfect fit!What this role is all about:The Branch Manager establishes and achieves an exceptional member experience by overseeing the branch operation and promoting service excellence. The incumbent is a strong business leader and relationship manager and partners with the branch, departments and leadership teams to contribute to the overall growth of Beem Credit Union’s book. The incumbent is also a strong coach and team leader and utilizes the ME model to help guide employees in driving successful individual and team performance.This role will be based out of the West End Branch, located in Vancouver, BC.ResponsibilitiesLeadershipBuilds and leads a cohesive team ensuring all performance management processes are established, performance standards developed, performance appraisals conducted and development opportunities identified and implemented.Provides leadership to all direct reports; provides coaching to build capabilities and fosters professional development to enable employees to optimize their contribution and maximize employee engagement.Oversees the day-to-day operation of the branch with a view of sustainably growing and maintaining Beem Credit Union’s various areas of business and providing exceptional service to the branches and our members.Drives operational efficiencies to maximize resources and enhance productivity.Translates and communicates Beem Credit Union strategies and objectives with relevant teams and colleagues to ensure successful execution of annual business plan.Creates an annual business plan and budget; collaborates with the leadership team to ensure the areas of improvement are aligned with the business needs.Ensures adherence to credit policies so all loans or credit applications are effectively evaluated, documented, adequately secured and audited, and that effective collection and control procedures are employed. Recommends loans that exceed personal discretionary lending limits to the next level of approving authority.Ensures routine audits and controls are in place for all member service, lending and administrative functions by regularly monitoring specific areas of operations, identifying problem areas and initiating action as required. Accountable for ensuring the AVP Retail Banking is aware of any risks identified through this process.Business DevelopmentCreates and executes an annual business plan and budget; collaborates with the leadership team to ensure the areas of improvement are aligned with the business needs.Collaborates with the Assistant Branch Manager to ensure operational targets for loan and investment portfolios are met.Supports the team in building relationships with referral sources in the community including centres of influence and other professional networks to promote Beem Credit Union and build business.Identifies member needs and promotes/cross-sells products and services through direct member contact.Relationship ManagementEnsures branch team is representing and delivering the Beem Credit Union brand and service standards consistently and effectively.Gauges member needs by utilizing appropriate feedback channels to optimize overall member experience.Responds to member feedback and communicates/escalates concerns, collaborating as appropriate to ensure a constructive solution.Community InvestmentDevelops and manages relationships with organizations and groups to build and promote the credit union’s corporate social responsibility and commitment to community.Leads and/or participates in Beem Credit Union-sponsored educational seminars and information sessions.Builds and maintains positive relationships within Centres of Influence (COI), community and business network.Qualifications7-9 years’ related experiencePost-secondary business degree or diplomaSuccessful completion of Financial Planning I and CUIC 210 plus additional related coursesPrior supervisory and/or leadership experience is preferredEquivalent combination of the above may be appropriateWhat you’ll gain:Competitive base salary; reviewed annually. The salary range for this position is $85,284 to $106,605 starting salary will be based on related education, training and experience.Extended health care, dental coverage and disability coverage.Favorable vacation benefits - paid time off to recharge!RRSP with Employer contributions, and the option to contribute yourself.Special banking perks - including mortgage and lending products.At Beem we are BOLD and Always Welcoming and our values are at the forefront of everything we do!Build Together: You are a team player who thrives on collaboration, sparks ideas, and fosters inclusivity.Own It: You are ready to take charge, drive change, and deliver outstanding results.Lead with Agility: You are a dynamic, adaptable thinker who thrives on challenge and innovation.Driven by Curiosity: You are eager to explore, learn, and shape the future.Ready to join?Visit us at www.beemcreditunion.ca to learn more about what it’s like to work for Beem Credit Union! If you like what you see, please submit your application online through the Apply button. We sincerely thank all applicants for their interest; however, only shortlisted candidates will be contacted for an interview.We at Beem Credit Union are committed to ensuring inclusive employment practices and an accessible business environment for our employees. We do not discriminate based on any protected attribute covered by the Human Rights Code and encourage all qualified candidates to apply. We are committed to a fair and equitable hiring process for all candidates. #J-18808-Ljbffr