Job Title: Assistant Store Manager Status: Full-timeReporting to: Store Manager – LavalLocation: Laval, QCAbout Lee Valley:Since 1978, Lee Valley has recognized that woodworking and gardening are not just hobbies, but are for many a lifestyle choice. Lee Valley Tools enjoys a proud 45-year history of providing high-quality woodworking, gardening, hobby, hardware, gift and seasonal merchandise to customers worldwide. Our customer service is renowned. We pride ourselves on providing quality in all products, whether developed and manufactured internally or sourced elsewhere. A position at Lee Valley is more than just a job – we honor the time and dedication that our people give by providing sustained and meaningful employment and we strive to provide an environment where learning and development are encouraged.Opportunity:We have an exciting opportunity available for a seasoned and motivated retail professional to join our Laval Retail Store.The Assistant Store Manager will support the manager in maintaining the continuity of the company’s standards and policies and efficient store operations and provide leadership in these areas when the manager is absent. The successful candidate will be responsible for providing formal supervision to the sales staff by coordinating, monitoring, coaching and advising the team, or by helping out where needed to ensure the store runs smoothly and effectively.Key Responsibilities:Works with employees to assign and monitor individual objectives and activities based on overall group prioritiesProvides useful and timely feedback to staff members on their performance and development plan, with input from managerWorks with the manager to plan departmental staffing levels; participates in recruitment and training for staffLeads by example in providing exceptional service to Lee Valley customersProvides guidance and support to staff with problem solving and decision making to ensure healthy customer relationshipsTakes responsibility overall for the performance of the assigned group to defined expectationsTakes on projects that directly relate to the group’s function or expand beyond the departmentProvides various reports and analyses as defined by management, both on a regular and ad-hoc basisWorks with other departments to ensure activities related to corporate strategies and directions are executed smoothly and accuratelyPerforms tasks and duties required to ensure the successful and efficient operation of a retail locationKnowledge and Skills:4-6 years of experience in a customer-facing environment; completion of a post-secondary diploma program in Business Administration or equivalent considered an assetRequires working knowledge and understanding of retail salesExceptional interpersonal skills with the ability to transition seamlessly between leading a team and taking directionFluent in English with excellent written and verbal communication skills; able to give clear direction and communicate decisions effectivelyComputer proficient with strong abilities in Microsoft Office, particularly ExcelDemonstrated knowledge of point-of-sale systems (specific training will be provided)Advanced knowledge of customer-service proceduresAdvanced knowledge in one or more of Lee Valley’s key areas of business considered an asset What we offer…Competitive compensation program including competitive base salary, a robust health and dental benefits packages well as a matching group retirement plan.Paid vacation and sick leave.A family oriented environment that supports growth and development for all employees. Diversity and Inclusion: At Lee Valley, we are proud to celebrate and foster a diverse team of professionals. We take pride in nurturing an inclusive culture that empowers our people to be their authentic selves, celebrate their differences and love where they work. Our diverse community combined with our inclusive culture, is what sets us apart in the industry. We encourage all candidates to apply for job opportunities with Lee Valley regardless of race, national origin, colour, religion, age, gender identity or expression, sexual orientation, marital and family status, or disability. If you require accommodation during the recruitment and selection process, please do not hesitate to reach out. How to Apply: Please visit our careers page at https://www.leevalley.com/en-ca/careers We thank all applicants however only those selected for an interview will be contacted.
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Lee Valley Tools Ltd. - Laval in Laval, QC, Canada
Lee Valley Tools Ltd. - Laval in Laval, QC, Canada
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