Manager, Customer Demand Planning

Company OverviewJamieson Wellness Inc. is Canada’s leading health and wellness company and purpose to inspiring better live every day.Established in 1922, Jamieson is our 100 years old heritage brand, which is recognized as Canada's #1 consumer health brand. In addition, we also market and manufacture a series of leading specialty supplements brands under the youtheory, Progressive, Smart Solutions, and Iron Vegan brands.On top of our outstanding brand portfolio, Jamieson Wellness Inc. has been recognized as one of the top ten most reputable companies in Canada and is well regarded for our industry leading commitment to quality – exemplified through award-winning innovations and meeting of rigorous manufacturing certification standards. And, Jamieson is no longer just a Canadian success story, as our brands are established and growing rapidly in more than 50 countries around the world. For more information, please visit www.jamiesonwellness.comOur Jamieson Diversity and Inclusion StatementAt Jamieson Wellness, we cherish diversity, equity and inclusion and we know we must constantly listen, learn and take action to ensure these principles remain embedded in our culture. We encourage everyone to bring their whole selves to work and celebrate the differences that make us unique. We are accountable to build an environment free of bias in regard to citizenship, race, place of origin, ethnic origin, colour, ancestry, disability, age, creed, sex/pregnancy, family status, marital status, sexual orientation, gender orientation, gender identity, gender expression, and all other types of behaviours that are not conducive to an inclusive environment. We hold ourselves and all stakeholders to a high standard of diversity equity and inclusion, because anything else is unacceptable.Overall ResponsibilitiesManager, Customer Demand Planning liaises between the customer, the sales team and internal supply planning team to provide analytics and insights to deliver superior service to our customers. Collaborates with the Sales team to fully understand the sales plan, and influence and align the customer. Focus on improvement of customer level forecasts which is the foundation and starting point of the IBP Demand Forecast process.Key Responsibilities Include:Strategy and Vision:Demonstrate leadership, influence and expertise throughAct as gatekeeper of business knowledge and insights for sales teamEncouraging team work between all internal departmentsCreation of synergies across sales, finding ways to leverage best practicesCreate the engagement plan with BU on IBP process:Ensure Business/Sales Team plans are supported through the Demand Forecast processProactively highlights gaps in plan vs. annual target with facts to drive gap closing actions.Identify key capabilities required to improveThis will include process alignment meetings with cross functional teams on helping them drive IBP improvements and deliver efficiency benefitsEstablish annual forecast accuracy targets. Measure monthly forecast error results versus established targets and identify and report on root cause for forecast errors below targetForecasts:Lead the development of annual statistically trended base forecast for Sales. Integrating forward-looking assumptions, historical trends, price changes, product innovation and discontinuations.Manage orders vs. estimates on a monthly basis, responding to exceptions with collaborative discussions and addressing monthly plan revisions accordinglyMaintain an overview of key trading issues; manage the impact on Sales forecast including the effect of the resultant gap filling activitiesBe full versatile on explaining the Sales call, what includes the ability to bridge:LE to LELE to AOPLE to Month end ActualsLE to Quarterly Sales LELE to prior yearBring Customer insight / Intelligence throughLatest field insights from Sales that may impact the forecastOverview / understanding customer plansOverview of the customer activity calendarLong term strategy changesExternal customer forecastsProvide monthly summaries to Sales identifying key drivers, and clarity against segment/SKU level gaps/adjustments.Leadership:Establish and utilize best methods (statistical models and reporting tools) in creating forecasts at the SKU, Customer, month.Lead monthly customer volume reviews with sales teams to validate and adjust current fiscal year forecasts, gaining full alignment with key stakeholders.Create insights for Sales, determining long term business health and trends.Develop concrete recommendations around how to improve forecast reliability and profitability, e.g., through real-time feedback loops (i.e. pre-launch and while campaigns are running, post-mortem evaluations of promotional effectiveness, category/customer trends, alignment of POS/Shipment trends)Manage planning and execution of monthly forecasts to drive Forecast Accuracy.Influence planning of New Product Introduction, Discontinuation, Key Season and media.Provide direction for allocation of supplies with RSL, order management and supply planning team.Ensure collaborative planning and proactive communication with key stakeholders and external customersBusiness lead/ subject matter expert for Systems implementationCoach and train peers in demand planning processes and systemsDevelop scorecard & ensure Customer’s Supply Chain KPI expectations are being met.Improve processes and efficiencies of supply chain impacting KPI’s, including fillrate/OTIF, order management optimization, lead time improvement and other relevant initiatives with customer and supply chain teamConduct in depth analysis of monthly top partners inventory & consumption to understand build/burn impact on ongoing demand.Represent the Supply Chain Department during Customer/Partner meetings. Provide line of sight to Demand Director for any elevated discussions needing attention & attendance, i.e. Quarterly review, Top to Top etc.Evolve to ensure cost effective processes (Fill Rate, On-Time Pick up and Vendor Deliveries)Represent the Customer Supply Chain Department during weekly face to face Customer meetings.Qualifications:At least five years of relevant experienceKnowledge of customer systems, specifically Walmart RetailLink, IRi an assetKnowledge of International retail and distribution management an assetStrong working knowledge of Microsoft Programs (Excel, Power Point, etc.)Supply Chain experience in a Consumer Packaged Goods environment preferredOur ValuesACCOUNTABILITY: We do what we say. We take personal ownership for our work and actions and its impact on others and the business.RESPECT: We do it together authentically and inclusively.We actively listen and engage each other, including diverse perspectives.EXCELLENCE: We drive to high standard for product, people and planet. We challenge the status quo and bring forward innovative ideas in the continuous pursuit of quality.AGILITY: We embrace change and act with flexibility.We welcome new ideas and feedback, swiftly incorporating them to improve our performance.Why Join Jamieson Wellness?At Jamieson Wellness, we are committed to attracting the best people by offering an environment that prioritizes work-life balance and an inclusive culture. Our benefits and values are designed to help you thrive both professionally and personally, inspiring better lives every day across the world. Here’s what you can look forward to when you join our team:Health & Wellness Access competitive group benefits to ensure you and your family are well taken care of.Financial Security Take advantage of our company-paid RRSP (no match required!) and Employee Share Purchase Plan.Contribute to a Broader PurposeDo work that matters. As a purpose-driven company, we have a meaningful and sustainable impact on the planet and the lives of people around the globe.Work-Life Balance Enjoy a hybrid work environment that offers flexibility with both in-office and remote work options.Professional Development