Manager Laboratory Services

Role Overview:The Manager of Laboratory Services holds a key position within our organization, tailored for a leader distinguished by exceptional people management abilities, operational finesse, and clinical expertise. This role involves dynamic engagement in strategic collaboration with cross-functional teams to champion initiatives aimed at elevating the client experience and optimizing service delivery. Additionally, it plays a pivotal role in advancing our on-site lab's testing capabilities and expanding lab services across multiple sites. Accountabilities:Oversee the provision of effective, efficient, and high-quality lab services, meticulously managing staff, equipment, supplies, and space.Lead recruitment, selection, training, and performance management of lab team members (lab technologists, technicians/assistants, and phlebotomists).Support procurement and management of laboratory supplies and equipment.Supervise quality control testing, maintenance, and calibration of all lab equipment.Develop, update, implement, and monitor compliance with lab policies and standard operating procedures.Manage lab-related adverse events and client escalations; identify root causes and implement actions to minimize reoccurrence or eliminate future risk.Analyze lab operational performance against KPIs and establish action plans for continuous improvement of lab service delivery and cost-effectiveness.Communicate and escalate lab-related issues, ideas, and recommendations to cross-functional teams and upper management as required.Foster strong relationships with external lab partners and internal stakeholders.Cultivate a positive, respectful, engaged team environment rooted in Medcan values.Provide direct clinical support in the lab to ensure optimal lab operations when required. Requirements:Registered membership in good standing with the College of Medical Laboratory Technologists of Ontario (CMLTO) and the Canadian Society for Medical Laboratory Science (CSMLS).A Baccalaureate Degree in a health-related discipline.A minimum of 3 years of management/leadership experience involving multidisciplinary teams.5 years of Core Lab experience and evidence of a strong technical/clinical background in Laboratory Services. This is a permanent Full-Time position scheduled for 8.5 hour shifts primarily between Monday to Friday within the hours of 6am and 7:30pm. This position maybe be required to work weekends on a scheduled basis.