Commercial Lines Technical Service Rep | London ON (Hybrid)

Job DescriptionAi Insurance OrganizationAi Insurance Organization is an award-winning insurance brokerage located in Mississauga, Ontario. Our purpose is to meet the evolving needs of all our stakeholders (clients, teammates, insurance partners, suppliers, communities, and society as a whole) and create superior value by disrupting and creating new market segments for both industry and consumer. We are seeking a creative and driven Commercial Lines Customer Service Representative (CSR) to join our growing operations team. This is a full time, work from home position with full benefits - temp position 9 to 12 months.Job PurposeReporting to the Director of Operations, the successful candidate will communicate effectively and regularly with producers, clients, and underwriters to process, amend and maintain Commercial Lines policies. The Commercial Lines CSR works with internal teams, insurance markets, and vendors to manage the policy lifecycle of new and existing clients; entering data and helping 'raise the bar' on service.Successful BehavioursA positive attitude.A proven track record of exceptional interpersonal interactions and customer service.Strong work ethic and attention to detail.A professional and pleasant telephone manner.An Independent / self-starter.Strong written and oral communication skills.Ability to organize and prioritize work effectively.Work collaboratively as part of a team.Dependable.Deadline driven.Technical skillsAbility to build strong relationships with clients, underwriters and internal teammates.Comprehensive knowledge of commercial insurance products, applications, coverages, and limits; relative to insurance carrier appetite.Ability to identify gaps in coverages.Proficiency with customer relationship management systems (CRM).Experience with broker management systems (BMS).Proficiency with insurance vendor and carrier portals is also an asset.Financial and accounting literacy.Knowledge of MS Word, Excel.Key Result Areas /Essential Functions ResponsibilitiesManaging policy life cycles for new and existing clients, including new business submissions, renewals, re-marketing and endorsements.Processing insurance-related reports and contracts such as property valuations and premium financing agreements.Being the first point of contact for customers in servicing their insurance needs.Assisting producers in the completion of comprehensive submissions for quoting.Reviewing quotations, subjectivities, and policies for accuracy.Administering internal standard operating procedures (SOPs) and underwriting guidelines.Timely processing of endorsements and certificate of insurance (COI) requests.Working effectively with team members and colleagues to accomplish team and organizational goals.Taking actions that respect the needs and contributions of others.Qualifications / ExperienceRIBO licensed, in good standing with required continuing education (CE) hours.Minimum 2 years of commercial insurance experience.CIP, CAIB and CRM designations and/or relative courses are considered an asset.Personal lines experience is considered an asset.Post-secondary education is considered an asset.Ideal candidate is located in London, ON - position is remoteRemunerationSalaried position, dependent on experience.Comprehensive employee health benefits and insurance plan.Continuing education support and the opportunity to learn from industry leaders.The Ai Insurance Organization Inc. is committed to providing accommodations and achieving a barrier-free workplace for individuals with disabilities. Should you require an accommodation to participate in our recruitment process, we will support you by considering your individual accessibility needs.We thank you as an insurance professional for your submission. We will be in contact with those advancing in this Commercial Lines CSR recruitment process.Job Type: Full-timeSalary: $50,000.00-$60,000.00 per yearBenefits:Dental careDisability insuranceEmployee assistance programExtended health careLife insuranceProfessional development programWork from homeFlexible Language Requirement:French not requiredSchedule:7 hour shiftMonday to FridaySupplemental pay types:Bonus payCommission payExperience:Commercial Insurance: 1 year (required)Licence/Certification:RIBO Licence (required)