Program Manager, Sales Support Training & Development

Job Summary Job Description **** The successful candidate can be located anywhere across Canada. The role requires extensive travelling****** What is the opportunity? As Program Manager, Sales Support Training & Development, you will provide delivery, administration, and facilitation support focusing on various Associate and Associate Advisor roles. WMC T&D delivers innovative training solutions that include In-Person and Virtual Training programs, online content and Webinars. This role will be instrumental in illuminating the bigger picture, connecting the dots, building best practices, and broadening possibilities. Bringing your deep understanding of the supported roles and the RBC Dominion Securities. An understanding of L&D, as well as relationship management and communication skills are key to your success. What will you do? The role will be responsible for innovative training solutions including the design and delivery of a customized virtual and in-person classroom offering, resource materials, and timely production. Develop and maintain new program offerings as needed Liaise with external vendors who provide additional resources to program participants Liaise with Training & Development colleagues as subject matter experts on professional development best practices by leveraging tools, systems, and programs (including internal RBC systems). Also, maintain close relationships with partners in Wealth Management Canada Head Office to incorporate in the offering Project-manage all the logistical requirements for the training sessions ensuring seamless delivery; this includes Send/manage meeting notices and invitations, book meeting rooms, organize logistics if applicable, pre-work materials, program support, and surveys Create and maintain training materials as required Maintain certain online courses Proactively partner with respective Branch Directors and Branch Operations Managers, Regional Branch Operations Managers and Regional Directors to understand the learning needs of their teams and track database and recommend areas where potential development may be needed What do you need to succeed? Must haves: Deep understanding of RBC Dominion Securities business and culture. At least 3 years experience preferably in the roles you will be supporting Innovative growth mindset Communication skills Willingness to pivot and evolve with changing priorities Nice-to-have: Experience in learning design, learning program delivery, learning evaluation, e-learning, and facilitation. Bilingual Experience with change management, and project management Whats in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable. Leaders who support your development through coaching and managing opportunities Ability to make a difference and lasting impact. Work in a dynamic, collaborative, progressive, and high-performing team. Flexible work/life balance options. Opportunities to do challenging work. Opportunities to take on progressively greater accountabilities. Access to a variety of job opportunities across business. Job Skills Adult Learning Theory, Communication, Curriculum Development, Detail-Oriented, Facilitate Training Sessions, Instructional Delivery, Knowledge Organization, Large Group Presentations, Learning Styles, Multi-Level Communication, Online Courses, Organizing Meetings, Professional Development, Skill Development, T&D: Trends and Directions, Training and Development, Training Delivery, Training Evaluations, Training Programs Additional Job Details Address: RBC CENTRE, 155 WELLINGTON ST W:TORONTO City: TORONTO Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: WEALTH MANAGEMENT Job Type: Regular Pay Type: Salaried Posted Date: 2024-09-25 Application Deadline: I nclusion and Equal Opportunity Employment At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities. We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.