Operations Supervisor - Eastern GTA Ontario

Job Title: Operations Supervisor Status : Full Time, permanent (The role will require flexibility in shift times, as interaction with night cleaning crew will also be required). Location: Eastern GTA Ontario (Pickering, Ajax, Whitby, Oshawa, etc.) Salary : $50,000 to $60,000 based on experience To ensure that you receive emails from us regarding your candidacy, we recommend adding @alpineservices.ca to your list of safe senders. Company Overview: Alpine has grown to become one of Canadas leading janitorial and building maintenance service providers to over 2000 distinct facilities across Canada. Our commitment to excellence and passion to serve sets us apart. With a history spanning over 40 years, Alpine has been at the forefront of various innovative industry approaches and concepts. Alpines brand of Reflecting Excellence distinguishes it from others. We aspire to always be the best, by delivering on our promises, exceeding our clients and employees expectations. Job Overview: Due to recent grow we are in search of our next Operations Supervisor to add to our growing Alpine family! Servicing our most valued clients, the Operations Supervisor supervises group of sites within a territory, managing subcontractors to ensure the scope of work is completed, providing training, liaising with the clients Store Managers, resolving issues or preventing escalations, and conducting inspections to assure quality. The Operations Supervisor acts as the first point of contact for the client regarding operations, escalations, and work orders. Key Responsibilities: Subcontractor Management: Participates in the hiring, training, and supervision of subcontractors and their activities Ensures that subcontractors are compliant with requirements such as security clearances, GST, business licensing, WCB, liability insurance, etc Ensures that Alpine standards are adhered to through subcontractor work Conducts weekly or monthly audits or site inspections to ensure that work is completed as required and completes reports using technology Client Relations Management: Liaises with clients to ensure that performance standards are met and complaints are addressed Prevents problems from escalating Expense Management: Ensures that scheduled hours and actual hours are in line with budget Oversees or coordinates equipment repairs Ensures subcontractor hours are in line with budget Preferred Qualifications: At least 3 years of experience in a supervisory role. Experience with janitorial equipment such as auto scrubbers as stripping and waxing experience is seen as a strong asset for this role. Management experience in a fast-paced environment dealing with a very diverse work force Excellent client relationship skills Proficiency in using Microsoft Word, Excel, and other programs to produce reports and trends and results for the account Excellent communications and change management skills Ability to travel on an active schedule as well being available for any immediate issues that may arise Ability to identify positive and negative trends and apply problem-solving skills to resolve issues Professional approach to the client and the diverse work force in the industry Ability to raise concerns with the client on a professional level as well to foresee potential issues that may arise based on conditions and unforeseen events Strong emotional intelligence Working Conditions: The Operational Supervisor will require flexibility in shift times, as interaction with night cleaning crew will also be required. Must be fully vaccinated and be able to obtain CPIC clearance. Frequent travel within a geographic region is required. Must have valid drivers license with clean driving abstract. Criminal Record Check: Candidate must have the ability to pass a criminal record check to be considered for this role. We offer: Base salary Monthly Vehicle and Gas Allowance Benefits plan Training and leadership development opportunities Career growth and progression opportunities