Solution Expert for Digital and IT

Solution Expert for Digital and IT Apply remote type: Fully Remote Location: Montreal, QC - Boul. René-Lévesque O (ALC HO) - Digital & IT Time type: Full time Posted on: Posted 3 Days Ago Job requisition id: R10053988 How will you CONTRIBUTE and GROW? The Solution Expert’s mission is to manage the consistency between the business practices & processes for his/her domain and the underlying IT solutions. The Solution Expert assesses any new business needs requiring IT solution development and evolution, manages the realization of the functional requirements and validates the requested development before user acceptance. This person is an expert within the Supply Chain business areas (Planning, Inventory, Manufacturing, and Distribution) and works closely with the business owners to assist in business technology strategic development, solution discovery, and service management. This person serves as the functional point of contact for the Supply Chain business area and is the link to the various IT resources needed for successful implementation of business needs. Primary Duties and Responsibilities Collaborate with each business line in the definition of business requirements and ensure scope of work and business cases are clearly defined within their projects. Assist the business users and the technical support team in application support for critical issues. Act as the liaison between business users, PMO, and IT technical teams. Ensure that IT resources (people, costs, systems, hardware) are aligned with business needs. Create shared vision of their respective solutions and facilitate decision making and arbitration relating to trade-offs both within and between different solution platforms. Drive IT innovation, best practices, and cost efficiencies to improve the financial and operational performance of the business operations. Document the functional designs for all enhancements and projects. Work with the technical teams in the execution and design of application enhancements and digital projects. Prioritize and delegate tasks and responsibilities to appropriate IT personnel as needed. Assist in the execution of the Digital and IT roadmap. Process improvement: Work with his/her team as well as with cross-functional teams to continuously improve work processes. Continuously analyze the functioning of the activity, identify causes of dysfunctions, and propose corrective measures accordingly. Maintain an excellent relationship with key business stakeholders. Assist the users (customers) in acceptance testing, developing procedures, and updating documentation. Empower all users by creating a community of practice. Are you a MATCH? Qualifications Education, Training or Certification Requirements Bachelor’s degree in Computer Science, MIS, Business, or a related discipline. 8+ years experience in two of the three areas: Business/Operations, IT, or Project Management. Strong knowledge of Supply Chain, Asset Management, and Manufacturing processes and applications. Experience with Oracle and SAP ERP systems. General Requirements and Knowledge Customer-oriented and service-driven: Precisely answers customer requests, is attentive to customers, respects commitments towards customers, and initiates new ideas in order to meet customer expectations. Strong interpersonal skills: Gets to know others and forms relationships, maintains very good relationships with colleagues, respects the ideas and opinions of others. Team Player: Shares knowledge and experience, cooperates and makes self available, listens, gathers information, and takes into consideration the needs, ideas, opinions of others. Problem-Solving: Identifies problem situations within an appropriate time frame, develops several alternative solutions to problems, analyzes situations and highlights important issues, suggests adequate, valuable, and feasible solutions. Decision-making skills: Considers all factors before making a decision, makes quick decisions when necessary, and accepts the consequences and risks involved. Technical Abilities: Masters concepts, tools, and methods related to his/her job, meets or exceeds professional requirements of his/her field of work, keeps abreast of progress in his/her field. Initiative: Initiates actions, ideas, or solutions spontaneously on his own, undertakes action without waiting for directives, uses all of his/her resources before asking for help, establishes his/her performance objectives and deadlines. Ability to achieve consensus between stakeholders with divergent interests. Ability to understand and translate business requirements into technical requirements and vice versa. Demonstrated experience in managing projects. Our Differences make our Performance At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders, and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success, and creating an engaging environment in a changing world. About Us A world leader in gases, technologies, and services for Industry and Health. Through the passion and diversity of its people, Air Liquide leverages energy and environment transition, changes in healthcare and digitization, and delivers greater value to all its stakeholders. Join us for a stimulating experience: you’ll find a world of learning and development opportunities where inventiveness is at the heart of what we do, in an open, collaborative, and respectful environment. Discover what your professional journey at Air Liquide could be here! #J-18808-Ljbffr