Digital Platform Manager

Some call it work. We call it passion.

We could offer you an ordinary career.

Trouble is, we only deal in the extraordinary.

Find yourself in the driver’s seat. Find yourself at Audi.

Audi stands for excellence. Innovation. High Performance. Sophisticated. Sporty. Progressive. Uncompromising standards.

Just as Vorsprung durch Technik brings out the best in vehicles, a career with Audi can bring out the passion, drive and dedication of some of the finest people around. The Audi family recognizes the fact that even though we craft some of the finest vehicles on the planet, our work would be in vain without the people we serve, and the people with which we share our passion.

Become a part of the Audi success story full of growth opportunity and personal career development. Join a team of performance driven professionals who value motivation, responsibility, collaboration and exciting work. Audi, with its leading global presence, offers its employees numerous developmental opportunities locally as well as internationally.

We are currently looking for a Digital Platform Manager at our Corporate Officers in Ajax, ON

The Digital Platform Manager is accountable to the Director, Digital Portfolio and Enterprise Architecture for the management and delivery of digital solutions supporting the goals of Audi in the North American Region (NAR). Specifically, this technical role is responsible for the development and maintenance of digital back-end technologies, ensuring they support business objectives and that solutions are aligned between Audi Canada, US, and AUDI AG. This role collaborates with various organizational teams to create digital solutions that meet customer needs and improve the overall customer experience.

This Digital Platform Manager is responsible to ensure alignment across all Audi digital platforms within Audi Canada and the US. This role will ensure that all technical requirements are in line with our Audi business strategy, compliance and will work closely with the operational teams to ensure successful delivery. Specifically, this role will work together with cross-functional teams including the Digital Portfolio team, technical architects and across departments to ensure that the right strategy and key moments within the seamless customer journey are implemented successfully. This role requires the steering of different parties and vendors beyond internal stakeholders.

Responsibilities

Digital Platform Management

• Digital back-end technology lead across Audi departments supporting alignment between business goals and achievable technical solutions.
• Monitor and manage the technical operations of Audi NAR digital properties including Audi brand and Audi dealer websites.
• Manage tasks and respond to actions that support the performance, stability, and security of digital platforms.
• Leading triaging efforts with IT&S, Audi teams, and vendors to swiftly resolve issues and enhance digital platforms.
• Collaborate with cross-functional teams, and be a technical liaison between IT, legal, marketing, sales, and Audi RED to launch new digital features and support compliance requirements.
• Assist in development activities including Quality Assurance (QA) testing and post release verifications.
• Monitor digital platform traffic, user engagement, and business KPIs to identify opportunities for optimization, improvement, and to identify outages/platform up time.
• Provide training and support to Audi team members on the use of digital platforms, backends, development, and collaboration related tools.
• Create and maintain technical documentation including system diagrams, technical specifications, testing and quality assurance plans, operations and compliance.
• Proficiency in using modern digital technologies including Adobe Experience Cloud and Salesforce products. Technically proficient with team collaboration technologies including JIRA, Confluence, as well as developer tools including Apollo Studio, Swagger and GitHub.
• Lead the digital backend workstream in a product owner role overseeing prioritization and management of the team through Digital Planning Session (DPS) activities.
• Manage the onboarding for new internal and agency digital team members/developers and empower NAR team members in development and collaboration by managing tools and technology set-ups.
• Regularly collaborate with the Regional Digital Strategists and digital NAR teams on Audi projects and platform decisions.
  

Digital Portfolio and Enterprise Architecture

• Actively participate and support the Audi Digital Portfolio Process and NAR projects. Collaborate on planning processes with business and delivery teams to prioritize digital projects, allocating resources, meeting budget requirements and objective KPIs.
• Bridge between IT, sales, marketing and legal teams, leveraging a blend of business acumen and technical expertise to align objectives and deliver effective digital solutions that meet functional and compliance requirements.
• Work with NAR legal to be aware of and ensure the country specific compliance requirements for digital platforms. Inform necessary teams of any new requirements & plan accordingly.
• Manage timelines, budgets and quality of defined projects together with the cross-functional team, agencies and Audi headquarters.
• Create and expand relationships within group, vendor and agency partners across the organization. Network with contacts to support decision making and problem resolution.
• Manage vendor relationships to foster collaboration, drive innovation, and resolve issues.
  
  

Digital Reporting

• Monitor uptime and content accuracy across consumer facing digital properties.
• Analyze digital platform performance metrics and collaborate with the analytics team in report and dashboard building. Provide regular reporting and analysis updates to stakeholders on digital platform performance.
• Collaborate with marketing and sales teams to monitor, optimize lead generation, and conversions.
• Manage and maintain technical performance reporting systems to uphold website functionality and smooth customer journeys.
  
  

Digital Regulatory and Compliance – Canada

• Manage and maintain technical and policy adherence to customer consent, website data privacy, and accessibility requirements. Regularly collaborate with legal to ensure ongoing compliance for Audi.ca and digital properties.
• Ensure pricing and inventory data is delivered, accurate and compliant.
• Monitor and resolve technical issues related to compliance.
  
  

Qualifications

• Bachelor’s degree in Computer Science or related technical field, or equivalent work experience.
• 5+ years of technical experience as well as experience in leading technical projects and teams.
• Business and / or IT business process focus
• Relevant project management experience
• Demonstrated ability to prepare and present project strategies and plans to stakeholders
• Capable of managing complex projects in dynamic environments
• Capabilities of building and setting up a cohesive team and work cross-functionally
• Strong technical experience including GraphQL, APIs, JavaScript, and a wide range of technologies and platforms such as Adobe and Salesforce product suites
• Ability to understand complex business requirements and translate them into technical solutions.
• Strong communication skills – interpersonal, presentation and written.
• Agile development experience and able to adapt to changing requirements and deadlines.
• Understand and apply design patterns and software architecture principles to create maintainable and extensible systems.
• Debug and troubleshoot complex technical issues, using a range of tools and techniques.
• A deep understanding of software design principles and best practices, including security and performance considerations.
• Mentor and lead teams, providing guidance and support to help them achieve their objectives.
• Skills in negotiation, influencing and problem solving.
• Ability to manage and prioritize multiple tasks and projects.
• Passion for automotive and the Audi brand.
• Developer Background (Web & Mobile Apps)
  
  

Desired Skills

• Previously worked in automotive or other industries or in the same environment or position.
• Knowledge of the automotive industry including technology, operations, and business environment.
• Enterprise Architecture
• PMP and/or Scrum certifications
• Technical Product Ownership
• Experience with application development languages.
• Experience with micro-services and API development languages and frameworks.
• Experience with relational databases.
  
  

What You’ll Get In Return

• A flexible and collaborative team dynamic
• Many opportunities for personal and professional development
• Opportunities to participate in exciting company events that give back to the community
• Competitive employer paid benefits and compensation package
• And much more!
  
  

Interested applicants are asked to submit their application by May 31, 2024.

Please note that we appreciate the interest of all candidates, however only those under consideration will be contacted.

Volkswagen Group Canada Inc. is committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, family status, gender identity, gender expression, national origin, age, disability or any other characteristic protected by federal, or local laws.

Volkswagen Group Canada Inc. is committed to providing accommodations for people with disabilities including during the application process. If you require an accommodation because of a disability, we will work with you to determine what reasonable accommodation may be available to meet your needs whether it be as an applicant or an employee. Applicants need to make their needs known in advance. If you are selected for an interview and require an accommodation, you are encouraged to advise the Recruiter who will consult with you to determine an appropriate and reasonable accommodation

Primary Location

Canada-Ontario-Ajax