Broker Digital Advisor

What it’s like to be a Broker Digital Advisor at Northbridge Financial The Broker Digital Advisor is responsible for providing operational support to brokers related to workflows and process readiness. We want your talent If you are great at: Ability to plan, organize, and manage multiple demands and changing priorities/projects, and deliver results. Strong ability to foster and build effective working relationships with both internal and external business contacts. Ability to analyze performance against monthly Key-Performance-Indicators (KPIs), investigates results and recommends actions to management to improve operational performance. Ability to analyze and interpret data for report preparation. Demonstrated commitment to high standards of performance and aggressive goals. Demonstrated strong negotiation, consultation, and verbal and written communication skills. Ability to provide virtual and in-person broker training, development, and technical guidance to brokers regarding NBI digital solutions, systems, and processes as required Strong decision-making, problem-solving and troubleshooting skills. Broad technical understanding of real-time data connectivity solution Practical understanding of prevalent BMS/CMS systems in Canada and of brokers’ operations with respect to those systems Passionate about providing quality and responsive service to brokers If you have: Post-secondary school education and/or equivalent on the job experience. Minimum 5-7 years of insurance experience, systems or other related and transferable experience. Working knowledge of insurance trends, developments, current standards, and federal, provincial, and local laws and regulations an asset. Proficiency in operational procedures, workflow, and processing functions. Ability to work within a PC oriented environment, including familiarity with e-mail and Internet skills. Competence with Microsoft Office Suite products. Advanced knowledge of Excel We really mean it when we say we put you first. Here are a few ways how: Hybrid work! you get to work from the office and at home 50/50, allowing you to manage both worlds with the ease and flexibility you need. We offer competitive salaries and support your financial health through our employee share purchase plan, pension plans, RRSP, discounts on staff insurance, and more! We help you prioritize your well-being from day one through flexible health benefits, early leave days, wellness programs, rewards, and recognition programs. We are invested in helping you grow in your career through education assistance, internal mobility, and mentoring programs. NBFC cares about the community and supports the causes you believe in with donation matching and team volunteer days. #LI-TS1 Who we are: We’re Northbridge Financial. We’re proud to be 100% Canadian and owned by Fairfax Financial. We serve through our Northbridge Insurance, Federated Insurance, and TruShield Insurance brands. We have a reputation for being one of Canada’s leading commercial property and casualty insurance company. Our employees are dedicated to understanding the needs of our customers and we go above and beyond to help Canadian businesses have a safer and brighter future. We’re a company of passionate people who put people first. Do you want to join a team that believes in working hard – and having fun at work – all while making a difference? Look no further than Northbridge. At Northbridge Financial we embrace and celebrate you and are committed to creating an inclusive workplace for all! No matter who you are or what makes you unique, we welcome you. Please let us know how we can assist or accommodate you during the selection process.