Voluntary Life Administrator (Bilingual)
We are seeking a Voluntary Life Administrator to join our Coughlin team in Ottawa, Ontario.
The Voluntary Life Administrator provides administrative and customer service related services to Voluntary Life Insurance Plans, in such a way as to enable the smooth operation and administration of the Group Life Insurance Plans. In addition he/she is to provide direct liaison with the members of these groups.
The Voluntary Life Administrator is responsible for the processing of a variety of administrative duties such as applications, death claims, deposits, waivers, database maintenance, filing/records management; customer service; and/or works on related special administrative assignments.
Specific Job Tasks:
Technical Activities:
- Adding, changing, and deleting coverage in database systems and ledgers
- Paperless processing.
- Preparing/verifying/printing reports, correspondence, and cards as required.
- Performing audits on active files.
- Entering regular deposits and cheques in the accounting database.
- Reviewing forms, applications, correspondence, letters, and reports for completion and accuracy.
- Verifying benefit eligibility and client information.
- Calculating cheque payments for premiums and RST, as well as calculating refunds for prepaid or overpaid premiums.
- Calculating monthly deposits and preparing financial reports as required.
- Consulting experts or policy manuals to determine the best course of action as required.
Communication/Liaison
- Responding to clients, members, or other external contacts in a prompt, efficient, and courteous manner at all times.
- Preparing correspondence using company standard templates for members, administrators, carriers, or clients.
- Explaining coverage in place for members.
- Liaising with union representatives, employers, and other clients.
- Informing the manager of any issues which arise out of the course of daily work.
- Restricting access to confidential information pertaining to the company and its stakeholders.
General Administration
- Electronic data and document maintenance to include scanning, faxing, filing, destroying, photocopying, data entry and any processes required to prepare documents for these actions.
- Verifying work and data in the scope of the position for accuracy and completion.
- Sorting and logging applications, mail, e-mails, faxes, and other incoming work.
- Mailing forms, booklets, bulletins, and other matters as required.
- Prioritizing work to ensure effective time management.
- Maintaining procedure manuals, including documenting new procedures and updating current procedures.
- Maintaining the company's Time Information Management System by reporting time spent on tasks required to carry out the duties of this position.
The Voluntary Life Administrator may be required to assist with other department work when and as requested.
Qualifications
The Voluntary Life Administrator requires a secondary school diploma and the completion of some related post-secondary courses. At least 1 year of related work experience in an office environment is expected.
The Voluntary Life Administrator must possess:
- A good understanding of the administration of Life Insurance Benefits and related terminology.
- Sound knowledge of Microsoft Office and standard office administration procedures.
- Excellent grammatical, spelling, and communication skills in both official languages (English & French).
- Superior data entry skills, as well as strong mathematical and reconciliation skills.
- The ability to maintain good public relations, both within and outside the organization.
- Strong organizational skills, the ability to prioritize and multi-task, and the ability to manage time effectively.
- The ability to adhere to existing company policies and procedures.
- The ability to use tact and discretion to maintain information in the strictest of confidence.
The ideal candidate would also possess:
- Experience in the administration of benefits for unionized environments.
- Experience processing electronic documents.
- The Voluntary Life Administrator is responsible to work extended hours as requested or as required to meet the job demands, and must agree to do other duties as assigned by the manager.
What's in it for you:
- Learn by working alongside our experts
- Extended health care and dental benefits
- A retirement savings plan with company contributions
- A suite of Health & Wellness offerings
- Mental Health programs and support for you and your family
- Assistance for the completion of industry designations
- Competitive compensation
At People Corporation we are committed to helping businesses succeed. We are a national provider of benefits, retirement, wealth, wellness, and human resource solutions. Our experts and solutions serve over 20,000 clients representing nearly 3 million Canadians. We offer customized solutions designed to fit the unique needs of businesses and their employees, members and stakeholders.
About Coughlin & Associates Ltd.:
Across the country, thousands of Canadians rely on Coughlin & Associates Ltd. to design and administer their group medical, dental, disability, life insurance and pension benefits. Coughlin is a full-service benefits consultant and third party administrator. Our services include:
- Group benefits consulting and plan marketing
- Plan administration and correspondence
- Claims adjudication and payment
Established in 1958, Coughlin & Associates Ltd. provides services to some of Canada’s most respected companies, unions and public service organizations
Providing an inclusive, accessible environment, where all employees and clients feel valued, respected and supported is something we're committed to. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employeehas the opportunity toreach their potential. If you require an accommodation or an alternative format of any posting please reach out to [email protected]