Claims Service Representative

What it’s like to be a Claims Service Representative at Northbridge Financial Our Claims Service Representatives are on our front-line, receiving all incoming inquiries calls and setting up new claims. They are responsible for providing prompt technical support services to our Claims Adjusters through telephone claims, while maintaining data quality and service levels within the department. While being on the phone queue, they provide excellent customer service ensuring that every interaction is a great experience. We want your talent If you are great at: Customer Service Handling high-volumes of requests in a timely manner Working with different departments to ensure a quick and accurate flow of information If you have: Post-Secondary education (College or University) 2 years of front-line Customer Service experience Exceptional communication skills Proficiency in Microsoft Office applications Team-first mentality We really mean it when we say we put you first. Here are a few ways how: Hybrid work! you get to work from the office and at home 50/50, allowing you to manage both worlds with the ease and flexibility you need. We offer competitive salaries and support your financial health through our employee share purchase plan, pension plans, RRSP, discounts on staff insurance, and more! We help you prioritize your well-being from day one through flexible health benefits, early leave days, wellness programs, rewards, and recognition programs. We are invested in helping you grow in your career through education assistance, internal mobility, and mentoring programs. NBFC cares about the community and supports the causes you believe in with donation matching and team volunteer days. #LI-TS1 Who we are: We’re Northbridge Financial. We’re proud to be 100% Canadian and owned by Fairfax Financial. We serve through our Northbridge Insurance, Federated Insurance, and TruShield Insurance brands. We have a reputation for being one of Canada’s leading commercial property and casualty insurance company. Our employees are dedicated to understanding the needs of our customers and we go above and beyond to help Canadian businesses have a safer and brighter future. We’re a company of passionate people who put people first. Do you want to join a team that believes in working hard – and having fun at work – all while making a difference? Look no further than Northbridge. At Northbridge Financial we embrace and celebrate you and are committed to creating an inclusive workplace for all! No matter who you are or what makes you unique, we welcome you. Please let us know how we can assist or accommodate you during the selection process.