Storage Analyst

Role Responsibilities The Technical Services Unit manages, operates, evolves the information management technology (IMT) infrastructure and productivity tools, and manages the overall provision of technical services including servers, network, storage, security, data centres and shared IT facilities for the Government of Alberta. This work is done both physically and logically in hybrid data centres existing on government premises and in the cloud. Reporting to the Team Lead, Storage Operations, this position delivers technical analysis, design, implementation, support and operations of IMT services and projects. Work performed will utilize IT Incident, Problem, Change, Project, Service and Capacity Management principles to achieve innovative solutions to a variety of complex problems. This position will work with and receive guidance from a team of analysts within the Technical Services unit. This position will use its diverse IT expertise to operate independently on assigned work; however, it will receive broad guidance on overall scope of work and assistance on more complex situations. In some instances, the position may be responsible for overseeing the work of a junior position.  Responsibilities:  Some of the responsibilities of this position include: Providing information technology development, maintenance and support services to clients by monitoring and maintaining the underlying technology (i.e. servers, storage, appliances and applications).  Providing technical support for various applications by recommending changes or enhancements for applicable information technology services/products to the Team Lead. Performing on-call rotational activities. Understanding, interpreting, transferring, translating and resolving customer, system, application and procedure requirements or problems relating to various products and services, resulting in improved process functionality. Performing regular maintenance, upgrades and administrative functions to improve performance of various systems and translating that into a report. Maintaining any existing reports as required. Adhering to the reporting standards. Assisting with project delivery processes. Staying current with technological developments in infrastructure services, cloud technologies and user support practices. Creating and maintaining new IMT Services used within the Government of Alberta and by the general public. This position will work closely with the Business Technology Operations team members and ministries to create, maintain and manage the highly available services. To be successful in this position you will demonstrate: Knowledge of Government IT policies and legislation and an understanding of its application on related assignments.  Knowledge of ITIL processes and best practices Understanding of project management concepts and processes. Strong organizational skills. The ability to work well in a team environment, take direction, mentor junior employees and work within deadline constraints. Strong communication skills to explain IT concepts, consult with stakeholders, and provide guidance.