contact centre manager

Education: Bachelor's degreeExperience: 2 years to less than 3 yearsWork settingRelocation costs covered by employerBudgetary responsibility$100,001 - $500,000TasksHire, train, direct and motivate staffMarket business servicesPlan and control budget and expendituresPlan and direct researchDirect and advise staff in the development and implementation of service quality assessment strategiesPlan, administer and control budgets for client projects, contracts, equipment and suppliesPlan, develop and organize the policies and procedures of establishmentsRepresent the company within various economic and social organizationsAssign, co-ordinate and review projects and programsSupervisionMore than 20 peopleWork conditions and physical capabilitiesAttention to detailFast-paced environmentLarge caseloadLarge workloadTight deadlinesWork under pressurePersonal suitabilityAccurateClient focusDependabilityEfficient interpersonal skillsExcellent oral communicationExcellent written communicationFlexibilityInitiativeJudgementOrganizedReliabilityTeam playerHealth benefitsHealth care planWork Term: PermanentWork Language: EnglishHours: 35 to 40 hours per week