Credit Administrator

With over 115 years of experience, EMCO Corporation is a leading national wholesale distributor of plumbing, HVAC, waterworks, and industrial products to the construction industry. We provide quality and cutting-edge products that help support residential, commercial and infrastructure initiatives across Canada.At EMCO Corporation, we are committed to providing sustainable solutions to our customers and communities in which we live and serve. Our talented and passionate team members are the key to our success. We empower our team members to act like owners and make a difference within our business through striving for innovation and providing excellence in customer service.We offer a fun, fast-paced and dynamic workplace. We work as a team, share core values, and support each other’s growth and development. As our teammate, you will have the opportunity to continually develop your skills through ongoing training, have the opportunity to be innovative and try new things, and work alongside passionate colleagues with diverse backgrounds and experiences. We are a team of enthusiastic individuals who are dedicated to meeting and exceeding the needs of the customers we serve.Job DescriptionSalary Range - $50,000-55,000As a Credit Administrator, you will be responsible for credit application evaluation, approval, and administration of customer accounts. You will apply solid credit and collection knowledge and business concepts, to support and assist in the implementation of policies and procedures in all credit and collection activities of the organization. In addition, you will be responsible for the collection of funds while maintaining healthy profitable customer relationships all within an acceptable level of risk.Additional duties will include:Review new customer applications, determine credit risk, and open accountsEstablish credit limits for both existing and new customers collaboratively with Profit Centre Managers and Credit ManagerInform Profit Centre Managers of significant credit challenges, such as delinquent accounts, unauthorized customer deductions etc.Partner with sales team to create plans for higher risk accountsMaintain and monitor account payments and document collection activityContact customers regarding unpaid invoices, unauthorized deductions, reconciliation problems with repeated follow-up as necessary to achieve resolutionPerform credit reference requests, set-up and tracking of new accounts and credit reviewsInvestigate and resolve customer disputes; address short payments in a timely fashion that exceeds the customers’ expectations and benefits of the Profit CentreSubmit documentation for delinquent accounts for third party collections, bad debt reserves and write-offsMaintain detailed notes in the computer system for each accountWhen required, obtain proper documentation including personal guarantees and letters of credit/and or financial informationProvide back-up to other Credit team membersRespond to inquiries from internal and external customersAll other duties as required by the credit manager and company's day-to-day business operationsMaintain compliance with policyQualificationsEducation ExperienceDegree in Accounting or Finance preferred.Acquired or working towards the Certified Credit Professional Designation.3+ years of commercial credit and collections experience, or equivalent combination of work and educational experience.Construction industry experience preferred.Previous experience with or knowledge of plumbing products sold at the Profit CentreKnowledge, Skills & abilitiesKnowledge and understanding of basic accounting principles.Skills in attention to detail and accuracy.Effectively negotiates when necessary.Proficient in Microsoft Office suite of software (Excel, Power Point, Word).Ability to identify root causes of routine problems/issues by asking probing questions and the ability to develop recommendations for resolution.Experience pursuing tasks with energy, drive and follow through, especially in the face of resistance or setbacks.Skill in managing multiple tasks/projects along with the ability to work in a fast-paced team environment in a self-directed manner.Ability to utilize strong written and verbal communication skills, with the ability to interface with people at all levels within and outside the organization.Ability to maintain a professional customer service manner when dealing with dissatisfied customers and demonstrate empathy for the customers' situation.Ability to build and maintain effective work relationships across functional areas.Ability to demonstrate an attitude that makes a positive difference, take extra efforts to improve knowledge and skills to be the best in the profession. Holds to the highest level of professionalism by adhering to Emco’s Core Values of Fairness and Caring, Trust and Respect, Generous listening, and Straight Talk.Ability to contribute knowledge and information to assist the team, especially in the problem-solving process.Resolve any interpersonal issues that arise that may jeopardize team successes.Ability to adapt to rapidly changing business circumstances and thrive in a constantly changing business environment.Uses sound judgment.Fosters open communication.Additional InformationWhy Join Our Team?EMCO Corporation is one of Canada’s largest integrated wholesale distributors of plumbing, HVAC, waterworks, and industrial products for the construction industry. We have endless opportunities for you to grow and develop in your career and a culture that prides itself in supporting you every step of the way!In addition, we will offer you:Great mentors and on-the-job trainingGrowth potential with competitive salary, benefits, and profit sharingA career with a solid, stable company with strong core valuesParticipation in our pension plan with employer contributionsWork-life balance and flex timeEMCO is an equal opportunity employer and is committed to maintaining a discrimination, harassment, and barrier-free workplace where all employees can contribute to their fullest potential. EMCO is committed to diversity, equity, and inclusion in our workplaces. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, creed, place of origin, sex, sexual orientation, gender, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by the law. We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, neurodiversity, and others who may contribute to the further diversification of ideas. #J-18808-Ljbffr