user support technician

Work Term: PermanentWork Language: FrenchHours: 35 hours per weekEducation: College/CEGEPExperience: 1 year to less than 2 years or equivalent experienceAsset languagesEnglish, Middle (1100-1500)Work settingStartup companyPrivate sectorTasksGive access to computer networksReport on the performance of computer systems and networksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research and implement solutionsProvide advice and training to users in response to identified difficultiesCollect, organize and maintain a problems and solutions log for use by other technical support analystsParticipate in the redesign of applications and other softwareSupervise other technical support workers in this groupProvide business systems, network and Internet support to users in response to identified difficultiesSet up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate softwarePerform Web-server backup and recovery operationsProvide customer serviceManage incidentsType of experienceCall centreSecurity and safetyCriminal record checkWork conditions and physical capabilitiesWork under pressureRepetitive tasksSittingStanding for extended periodsOwn tools/equipmentComputerPersonal suitabilityAccurateClient focusEfficient interpersonal skillsExcellent oral communicationExcellent written communicationInitiativeJudgementOrganizedTeam playerAbility to multitaskTime managementHonestyScreening questionsAre you available for the advertised start date?Are you willing to relocate for this position?Do you have previous experience in this field of employment?What is the highest level of study you have completed?What is your current field of study?What is your current level of study?