Spa Receptionist

The Spa Humaniti is located on the 9th floor of the Hotel Humaniti Montreal, very first Autograph Collection by Marriott hotel to establish itself in Quebec. Open since June 2021, the Spa Humaniti is situated at the heart of the hotel, providing four treatment rooms and four beauty stations. The Spa is a space dedicated to the importance of taking the time to indulge oneself. Treating oneself to a well-deserved beauty break and experiencing it in a mystical atmosphere infused with Montreal's life and local products is the habit to adopt to live in harmony with the rhythm of the metropolis. The Spa Humaniti offers an urban atmosphere that is both chic and relaxed, providing a complete range of services such as manicures, pedicures, facials, waxing, and massages. Join the Humaniti community! Here are the benefits and privileges offered to you by the Spa Humaniti: Thrive within a positive, friendly, and dynamic team in a beautiful environment. The opportunity to take on new challenges and advance your career across North America. Various employee recognition programs. Various training programs. Discounts within our hotel chain. Description We are looking for a receptionist to join our Spa team. Reporting to the Spa Director, the incumbent will be responsible for greeting, checking in and assisting guests in an efficient and courteous manner in all functions, while projecting high standards of professional service and hospitality at all times. Our esthetician’s mission is to offer impeccable service to our guests, reflecting our DNA: evolved, captivating, and connected. At the Humaniti Hotel Montreal, we are looking for people who prioritize the human touch and will deliver an experience in line with our wellness concept to our customers. Roles and Responsibilities Answer phone calls using the right message. Maintain a clear and friendly tone of voice. Be knowledgeable at all times about available spa services and treatments and actively promote the most cost-effective ones. Make every effort to meet guest requirements; if necessary, offer alternatives according to standard procedures. Review all treatments for the following day and call guests on the contact number in the reservation system to confirm details as required. Greet guests on arrival and confirm treatment, schedule, costs and payment, as well as all booking notes at check-in. Escort guest to checkroom or introduce guest to a colleague who can escort them on a tour of the facility or to the checkroom. Be alert to upselling opportunities. Charge, correct or adjust guest account charges as necessary. Know and apply all hotel billing and transaction procedures. Provide a level of personalized service that exceeds guest expectations, while demonstrating proactivity and attentiveness. Act with professionalism and courtesy towards guests at all times and practice discretion and confidentiality in all guest-related interactions and information. Adopt an approach to guest concerns while following the recovery plan. Skills and Requirements Excellent customer service and guest interaction skills. Front desk experience in a high-end environment preferred. Ability to multi-task and meet deadlines. Ability to work a flexible schedule (evenings, holidays and weekends). Proactivity, reliability, punctuality, and professionalism. Bilingual (French and English).