Product Support Representative - Truck & Trailer

Brandt is currently seeking a Product Support Representative for our Truck & Trailer division for our Regina location.This position is responsible for placing new customer parts orders, following up on existing orders, confirming the availability of inventory and responding to pricing inquiries to support our network of branch locations. Brandt has a rigorous and comprehensive training program to provide support on products, terminology, and techniques necessary to succeed in this position. The ideal candidate will have experience in outbound calling, using multiple web applications and programs and be able to quickly navigate through various systems while responding to incoming customer inquiries. Fluency in both French and English is considered an asset, but not necessary. Various shifts are available to support our 24/7 Customer Service Centre. Duties & ResponsibilitiesInitiate outbound sales calls to customersRespond to parts pricing inquiries from customers through both phone, email and text channelsAccurately fulfill parts order requests from clientsProvide availability of inventory and shipping times to customersProviding parts support and assistance for other Brandt field staff membersWorking with multiple vendors to provide the customers with various options to ensure their parts requests are satisfied#LI-onsiteRequired SkillsExperienced  multitasker able to navigate multiple systems at the same timeDemonstrated ability to deliver the highest level of customer satisfactionDetail oriented in order to maintain the highest level of accuracy to ensure customer parts requests are handled quickly and accurately the first timeActive listener able to understand customers through two-way engagement in order to respond to parts related requests and where needed provide recommendations and solutionsAbility to work as part of a team in a fast-paced environmentStrong written and verbal communication skillsPrevious experience in the agricultural industry would be considered an asset but not necessaryPrevious experience in outbound sales is an asset but not necessaryRequired ExperienceExperienced  multitasker able to navigate multiple systems at the same timeDemonstrated ability to deliver the highest level of customer satisfactionDetail oriented in order to maintain the highest level of accuracy to ensure customer parts requests are handled quickly and accurately the first timeActive listener able to understand customers through two-way engagement in order to respond to parts related requests and where needed provide recommendations and solutionsAbility to work as part of a team in a fast-paced environmentStrong written and verbal communication skillsPrevious experience in the agricultural industry would be considered an asset but not necessaryPrevious experience in outbound sales is an asset but not necessary