Program Manager – Senior

Title - Program Manager – Senior Duration – business days Location – Jarvis, Toronto, Ontario / Yonge Street, Toronto, Ontario / Place D’Armes, Kingston, Ontario (Hybrid) Stakeholder / Relationship Management and Communication Experience Demonstrated experience in establishing/maintaining multiple collaborative relationships/partnerships with stakeholders. Demonstrated experience preparing and distributing project updates, progress reports to project stakeholder while managing expectations pertaining to scope and timeline constraints. Demonstrated experience identifying and acquiring a mix of skilled resources necessary to complete project assignments/deliverables; including clarifying roles and responsibilities. Demonstrated experience communicating across many functional areas to actively engage project stakeholders and manage client expectations with diverse interests, technical and non-technical backgrounds using the appropriate level of political acuity and messaging for the audience. Experience handling difficult situations and managing stakeholder alignment to ensure program success. Written communication skills to prepare authoritative recommendations, proposals and reports. A team player with a track record for meeting deadlines. Strong discipline in resolving resourcing and inter-personal conflicts, ensures knowledge is shared among team members to achieve project objectives. Demonstrated experience leading presentations for senior management, stakeholders and teams. Program Management Skills and Experience In-depth knowledge and handling of project and program management methodology and techniques. Ability to promote I&IT program and project management best practices and adherence to standard methodologies. Experience gathering and developing business and technical requirements to create and maintain a detailed program, project schedule and/or integrated plan. Experience directing program and project teams to ensure program and project deliverables are delivered on time and adhere to government and ministry standards. Extensive experience coordinating and monitoring program and project processes developing/communicating guidelines and procedures. Experience with resolution of resourcing and inter-personal conflicts, negotiates changes to resourcing, ensuring knowledge is shared among team members, and program objectives and deliverables are met in a timely manner. Ability to proactively identify potential program risk events and issues before they occur including identification of appropriate mitigating strategies and plans. Experience with effective articulation and prioritization of issues and risks to senior executive levels and recommendations of mitigation strategies for decision makers. Experience with establishment and facilitation of program steering committee and stakeholder forums and meetings. Experience with providing, project, program, and/or portfolio reporting to multi-stakeholders at senior executive levels. Experience with promoting Public Sector I&IT standards and best practices for project management to facilitate control of system quality, adherence to standard methodology and the control of the use of I&IT resources BSc/BA Diploma in Management or a relevant field PMP is an asset. Strategic Planning and Management Ability to think and act strategically. Big picture thinking, and solid understanding of program scope, management, and operations. Good understanding of the wider objectives and how to ensure strategic alignment of the program to business priorities. Experience leading organizational development, strategy development, business, and program planning. In-depth knowledge and experience producing program and project management artifacts and deliverables required to support program strategic objectives. Experience/knowledge of service delivery models. Ability to identify opportunities for process improvement within shared service model; Monitor and evaluate effectiveness of shared services. Ability to work positively with the wide range of individuals and stakeholders involved in program management. Strong leadership and management skills and experience. Strong stakeholder management and communication skills and experience. Strong presentation and meeting facilitation expertise. Ability to find innovative ways to resolve problems and pro-actively manage program issues and risks. Ability to use appropriate strategies and actions to proactively overcome resistance to change and capitalize on forces in support of change during all stages of program projects – concept, definition, planning, implementation, and close-out. In-depth knowledge of strategic program budgeting and resource allocation methods and techniques to ensure program success. Public Sector Experience + years of experience working with federal/provincial/broader public-sector healthcare providers In-depth knowledge of Public Sector Program/Project Management artifacts (or similar), processes and practices, and ability to produce program level documentation that comply with industry standard practices In-depth knowledge of industry standard such as Program and Project Management Institute (PMI) and Public Sector I&IT project management methodologies. In-depth knowledge and experience with Public Sector Health related projects In-depth knowledge and understanding of Ministry policy and IT project approval processes and requirements Experience adopting and adhering to Public Sector Unified I&IT Project Methodology, Public Sector Enterprise Architecture and Public Sector Gating process, and Public Sector Standard Systems Development Methodologies Solid experience with large complex IT Health-related projects and programs Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards. Must Haves: Demonstrated experience in establishing/maintaining multiple collaborative relationships/partnerships with stakeholders. Experience with promoting Public Sector I&IT standards and best practices for project management to facilitate control of system quality, adherence to standard methodology and the control of the use of I&IT resources Ability to think and act strategically. Big picture thinking, and solid understanding of program scope, management, and operations. In-depth knowledge and experience with Public Sector Health related projects