Enterprise Customer Success Partner - Canada

We help the world run betterAt SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.Enterprise Customer Success Partner – CanadaKey Responsibilities & TasksThe Enterprise Customer Success Partner is the customer’s advisor on SAP business capabilities and benefits, driving the end-to-end customer journey, from discovery to realization, with focus on adoption and consumption. The ECSP will help define and drive customer transformation, value realization, and successful business outcomes.Customers TransformationCoordinate the SAP value proposition across the account team, including mapping business cases to solution capabilities, prioritizing customer requirements, creating implementation strategies with partners.Orchestrate business outcome-based roadmaps with both short and long-term focus.Solution Adoption and ConsumptionFacilitate creation of a success plan and an adoption plan.Facilitate delivery of 1st value and mitigate adoption risk.Provide support for Operational Readiness.Drive full value of customer goals and provide recommendations for value case updates and continued adoption and consumption based on usage metrics.Function as the ERP focal point during customer transformation.Advise and align with our customers to Industry best practices.Innovation and GrowthBuild on customer momentum to ensure ongoing renewals and growth.Lead SAP industry best practices discussions to support our enterprise clients.Drive renewal by demonstrating achieved value and providing insights on solution optimization.Extend and accelerate customer transformation.Develop use cases to support expansion of and new value in customer priorities.Innovate with customer to fuel new growth.Facilitate customer references.Experience & Educational RequirementsExperience with Enterprise Level software organizations.Strong understanding around business architecture which could include Solution Management, Sales, Presales, Adoption/Consumption, Consulting, Operational or Business Development roles.Knowledge of Cloud, Hosted Services, SAAS/PAAS/IAAS models and cloud-based commerce/business models and networks.Experience advising complex, global transformations and driving customer outcomes, renewals, and expansions.Knowledge of SAP’s offerings.Experience with business/financial case analysis and creation.Experience with business and IT alignment in large businesses, large business (account) management, account engagement design and facilitation.Experience in a complex, matrixed environment.Record of building strong customer relationships.Strong industry experience within Oil and Gas (Energy) and/or Mining.Fluency in English, any other language an asset.Education Bachelor's degree (or equivalent) required, MBA or equivalent degree from accredited university preferred.Demonstrated experience supporting large accounts.Candidates must be located in the region corresponding to the account they will support.SAP is not offering relocation benefits for this role at this time. SAP is not offering visa sponsorship for this role at this time.Bring out your bestSAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management.We win with inclusionSAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone feels included and can run at their best. SAP is proud to be an equal opportunity workplace and is an affirmative action employer.EOE AA M/F/Vet/Disability:Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. The targeted combined range for this position is 112,000 - 242,100 CAD.Requisition ID: 404329 | Work Area: Sales | Expected Travel: 0 - 50% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid #J-18808-Ljbffr