General Manager, Hospitality Staffing

Toptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and team members based around the globe , Toptal is the world’s largest fully remote workforce. We take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold. Job Summary: As General Manager, Hospitality Staffing, you will play a pivotal role in driving Toptal’s growth by serving as the end-to-end owner of a new, high-impact business line. Leveraging your commercial and entrepreneurial experience, you will build the business from the ground up, starting with market positioning and strategy, through establishing product-market fit, and then, towards profitability and scalable business operations. This is a remote position. Resumes and communication must be submitted in English. Responsibilities: Your primary objective will be to ensure the success of the Hospitality Staffing business line, measured by revenue growth, pipeline health, and gross margin. As the single accountable owner for the business P&L, you will work to optimize supply and demand for the business, and balance driving the top line while achieving operational efficiency. You will work closely with Executive and Senior Leadership to ensure the business is aligned with the broader growth goals of Toptal, and represents the Toptal brand in every aspect. As you build your business strategy, you will analyze market and industry opportunities and identify those with highest potential. Following an agile approach, you will build and test new offerings with clients, using initial client feedback to quickly achieve product-market fit. Working closely with Marketing and Talent Operations, you will lead the creation of an execution plan to ensure the right talent and/or solutions are identified and available to deliver on demand to Toptal clients. Critical for success is your ability to work both on the front-lines with clients, guiding them as a trusted business partner through their business challenges, and internally at Toptal where you will work cross-functionally with teams such as Marketing, Legal, Finance, and Sales. Additionally, you will establish robust analytics and feedback loops to continuously iterate on your initial strategy, ensuring constant refinement and improvement. This highly visible position demands a leader with exceptional communication skills, an entrepreneurial spirit, and an unwavering commitment to driving growth. If you are passionate about launching new ventures and transforming them into substantial revenue opportunities, we encourage you to join our team and be at the forefront of Toptal’s continued success. Qualifications and Job Requirements: Bachelor’s degree is required. Master’s degree in Engineering, Business, or a related field preferred. 10+ years of demonstrated experience driving and managing a business with a strong understanding of business operations and management principles. 3+ years managing a business specifically with P&L ownership. Experience working in a professional services organization, specifically in healthcare, driving business growth through deep industry relationships ranging from director-level to C-level contacts. Demonstrated success in, or entrepreneurial experience that is commensurate to, building and launching a new business or product offering from scratch. Experience at a technology or hyper-growth company is strongly preferred. Must have excellent written and oral communication skills. Excellent organization skills and detail-oriented. Ability to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse array of contacts. #J-18808-Ljbffr