Manager - Professional Services

Who We Are: Quadbridge is a fast-growing North American IT solutions provider, helping thousands of businesses tackle complex challenges every day. By collaborating with top-tier technology providers, our team, and our customers, we’re building tomorrow’s solutions right now. Our Team: The #QuadSquad is a dynamic and passionate team with entrepreneurial DNA at our core. Teamwork is our driving force, and we know that success comes from the power of every voice. Join us in an energetic, fun workplace where ambitious, like-minded teammates collaborate, innovate, and thrive. This Role: As the Manager of Professional Services for Quadbridge, you will lead a team of highly experienced Subject Matter Experts to deliver exceptional service while driving operational excellence and innovation. This role combines technical expertise, leadership, and a strategic mindset to ensure that our professional services exceed customer expectations and achieve organizational goals. Responsibilities: Operational Management: Oversee the day-to-day operations of the Professional Services team, ensuring the attainment of technical presales SLAs, project delivery timelines, and customer satisfaction. Team Leadership and Development: Manage and develop team members through effective training, coaching, and performance evaluations. Oversee hiring and scheduling to maintain optimal team staffing. Process Optimization and Automation: Implement process improvements and automation strategies to reduce delivery costs and enhance client experiences. Metrics and Reporting: Monitor and report on key metrics such as technical presales SLAs, project delivery accuracy, and team performance. Strategic Involvement: Engage with sales operations and vendor programs to maximize team potential and contribute to business growth. Requirements: Proven leadership abilities with a focus on team motivation and development. Excellent communication skills, capable of effectively articulating complex ideas and strategies. Strong problem-solving skills with a knack for identifying and resolving issues swiftly. Technical proficiency in SLAs, IT systems, and project management tools. Customer-focused approach with a commitment to delivering high-quality service. Desired: Experience in project management, from initiation to completion. Skilled in change management, promoting innovation and continuous improvement within teams. HR management capabilities, including recruiting, performance management, and staff development. Analytical prowess, with the ability to utilize data in decision-making processes. Strategic thinker, aligning day-to-day operations with broader business objectives. Miscellaneous: Flexibility in hours is required to meet national and possibly international requirements. Why Quadbridge: Competitive compensation package. Extended health and dental coverage after successful completion of the probationary period (3 months). Virtual healthcare services through our collective insurances after successful completion for the probationary period. We encourage collaboration, continuous learning and personal and professional development for each of our employees. We encourage autonomy and accountability. Quadbridge is an equal opportunity employer, committed to diversity and inclusion in compliance with the Canadian Human Rights Act and Employment Equity Act. If you require accommodations under the Accessibility for Ontarians with Disabilities Act (AODA) and other applicable Canadian laws during the interview process, please inform us, and we will ensure your needs are met. #J-18808-Ljbffr