(CS) Project Manager - Enterprise

As a Project Manager, you will be part of the Customer Success (CS) department. We undertake exciting projects at top-tier banks all over the world to implement our online banking solutions. Your task is to manage projects all around the world and be a bridge between Backbase internal teams and our clients. What you'll do Backbase is a fast-growing and dynamic environment. Taking upon this position means that you will be a key person in providing effective coordination and communication among all the project stakeholders. You will be expected to support customers/partners and advise clients on implementing their online applications using Backbase Solution to its full potential. Who you are 5-8 years of experience; Can demonstrate experience in the financial sector; Can demonstrate experience in startup/scaleup environment; Managed a program; Agile coach experience is beneficial. Use of Tools and Methods: Superior knowledge of standard software tools related to daily position responsibilities, answers questions for colleagues related to those tools and leads tutorials on best practices for using software tools; Provides teams and colleagues and customers with context for how software tools enhance their ability to perform their duties more efficiently and effectively- strongly promotes agile philosophy and ways of working; Able to create tools and processes around internal and external reporting; Able to support strategy discussions based on reported data; Able to address issues based on data; Ensures effectiveness of the project (productivity/billability for the company). Client Management: Able to spot business development opportunities and involve relevant people; Able to design and facilitate client workshops; Able to spot potential issues and minimize the impact through effective management; Able to handle a large transformation program within one customer; Able to work with senior stakeholders to define long-term program strategy. Project Team Management (internal): Effectively manages project team and resolves issues; Takes initiative to identify potential resources before liaising with the resourcing team; Trains team members in scrum methodology; Manages multiple teams in a large program or multiple projects. Change Management: Is comfortable with ambiguity and a rapidly changing environment; Able to influence and drive change; Can identify potential changes as risks before they occur; Able to mitigate the impact of changes and replan accordingly; Able to improve the change process. Risks and Issues Management: Manages risks and issues on the project level and program level. #J-18808-Ljbffr