Temporary Full-Time Integrated Services Manager

This temporary Integrated Services Manager (ISM) posting represents NACL’s plan to provide a more integrated approach to how our leaders interact with and support the various services we provide. Given that our services are ever evolving, and demand is shifting away from staffed homes to a variety of options driven by our Strategic Plan, it is important that we be as nimble and responsive as possible to new service stream opportunities. As we grow and diversify, so does our leadership approach – evolving new skills that will deepen our ability to support different departments in times of need. This position is strategically directed to achieve a greater level of integration with Outreach, Home Share, Staffed Homes, Community Inclusion, Employment, and Children’s Services, along with new developing service streams such as Recreation Therapy on the farm. This temporary position does require the successful candidate to have a degree in Child and Youth Care, as its primary focus (at least initially) will be to oversee NACL's youth programs. If you are interested in an exciting and challenging position offering exposure to various NACL programs and services where you will have the opportunity to bring your passion and skills, we welcome your application. Job Summary The Integrated Services Manager is responsible for the quality, development, coordination, assessment, evaluation, and monitoring of activities related to community inclusion and outreach services, all community and home/life-sharing resources, residential services, and employment services in accordance with the philosophies, policies, and procedures of NACL and relevant Legislation and Regulations (i.e. Residential Care Regulations, Community Living British Columbia, the Commission on Accreditation of Rehabilitation Facilities (CARF)), and the Strategic Plan. The Integrated Services Manager is responsible for all supervisory and personnel related matters for NACL’s residential, community inclusion, employment programs and other services assigned. The Integrated Services Manager performs all duties in a safe, efficient, and respectful manner in order to promote choice, independence, and integration for the individuals being served. Qualifications Must have a Degree in Child and Youth Care. Demonstrated skills working with persons with diversabilities. Demonstrated supervisory, team building, organizational, leadership, communication, and interpersonal skills. Excellent written and verbal skills. Responsibilities Program Administration: Ensures smooth, efficient administration of the programs under their charge, including completion of all required reporting and duties as laid out in the Operations Manual. Operates and maintains the programs under their charge in accordance with allocated budgets and agency financial policies and procedures. Ensures timely, accurate reporting of program-related data into ShareVision. Reviews accuracy of programs’ scheduling/payroll-related data in ComVida. Program Development: May be involved in or assist with the development, coordination, and implementation of new programs and projects. Persons Served – Community Inclusion and Employment Services: Coordinates the development of Person Centered Plans (PCPs) for each person served, as outlined in CLBC contract outcomes and in conjunction with Person Centered Planning guidelines. Assesses and identifies on a regular basis, initiates change as required, and maintains written individual plans. Monitors the dispensing, administering, and safekeeping of all medications and medical supplies in accordance with policies and procedures. Responsibly oversees individuals’ records and other information is kept up to date and safeguarded to ensure confidentiality. Works with Employment Services Manager/team and identifies individuals who are to receive services in a residential/Home Share, Community Inclusion, and Employment to assist in cross-service support – to avoid duplication and connect services. Ensures that all information regarding the status or needs of persons served is communicated appropriately to employees, caregivers, families, outside agencies, or others. Ensures that all documentation (i.e. internal and critical incident reports) is reported to the appropriate bodies in an accurate and timely fashion. Persons Served – Home Share: Acquires, assesses, and develops suitable resources as Home Share candidates. Coordinates agency resources and participates in program delivery. Plans, develops, and coordinates within the Home Sharing Network to meet a wide variety of needs of adults with diversabilities. Monitors that each Home Share unit operates within budget. Ensures that each individual in the Home Sharing Network lives in a safe, welcoming, and supportive life-sharing arrangement. Maintains program standards and guidelines. Facilitates regional network meetings for host families. Identifies the need for, and organizes, information sessions for Home Share Providers. Attends information and transition fairs to promote the program in the community. Develops and maintains community contacts and resources. Represents the agency with respect to interaction, meetings, and contact with government and independent organizations such as the Developmental Disability Mental Health Team (DDMHT), Community Living BC (CLBC), Health Services for Community Living (HSCL), school board, and other stakeholders as required. Coordinates the development, monitoring, and review of Person Centered Plans (PCPs), and the assessment and identification of individual care needs. Develops and maintains the exchange of information regarding the status or needs of persons served appropriately to employees, caregivers, families, outside agencies, or others. Manages and processes incident documents and requirements (i.e. internal and critical incident reports) and ensures they are reported to the appropriate bodies accurately, professionally, and in a timely fashion. Manages, monitors, and customizes referrals/intake with respect to community and behavioural respite. Persons Served – Staffed Residences: a) Advising/Mentoring/Leadership Advises, mentors, and directs all Senior Residence Workers (SRWs) and Program Coordinators (PCs) in assigned programs and other relevant program areas assigned. Exhibits effective leadership and promotes teamwork. Is effective and supportive in the areas of: Personnel (i.e. schedules, routines, performance); Knowledge of and adherence to NACL personnel policies and procedures; Equipment, property, vehicles, stores, and supplies; Individual planning, external standards, and fulfilling the mandate of NACL contracts; Recordkeeping and internal financial management systems; and Reporting mechanisms (government ministries, affiliated agencies and professionals, persons served, families/caregivers, etc.). b) Personnel: Assists as needed with hiring for all NACL programs. Reviews all information and participates as appropriate regarding the selection of employees, promotion, extension of probation periods, and corrective action procedures, reviewing action with the Executive Director or designate if necessary. Partakes in the program orientation process. Ensures all performance evaluations relevant to the position are conducted on an annual basis, including assisting in evaluations of casual employees. Assists SRWs/PCs with employee conflicts per the Code of Ethics, policy and procedure, and the current Collective Agreement. Family Liaison: Contacts, refers, and liaises with families/caregivers and other community stakeholders as required. Develops and maintains communication processes for the acquisition and distribution of information about persons served to and from families and referral bodies. Reviews the records and reports of persons served and host families to ensure that they are complete, accurate, and maintained according to agency guidelines and contractual requirements. Verifies, approves, and follows up on month-end reports. Coordinates services for persons served with individualized funds. Coordinates the transition of persons served to new Home Sharing sites. Maintains standards toward persons served that reflect funding, organizational, and legal expectations. Develops Person Centered Plans (PCPs) are developed, implemented, and evaluated in conjunction with the person served and their family/advocates/professionals, and ensures that ongoing documentation is maintained. Promotes co-operation and communication between persons served, families, advocates, volunteers, community agencies, and employment services. Occupational Health and Safety: Is conversant with all regulations governing the delivery of services, and ensures these regulations are met (i.e., Collective Agreement, Residential Care Regulations, etc.) and all required reporting is completed. General: Deals with emergency situations as required, and ensures emergency procedures are known and practiced by employees and persons served. Participates in various agency and community projects and committees as assigned or required. Shares on-call duties. Performs all other related duties as required. Conditions of Employment Valid BC Driver’s License (Class 4 preferred). Criminal Record Search upon commencement of employment and every five (5) years thereafter, providing clearance to work with vulnerable persons; plus, additional clearance through Ministry of Children and Family Development to work with youth. TB test with a negative result (per the Residential Care Regulation). Flu shot or preventative measures as mandated by the Ministry of Health – Community Care Licensing. A vehicle with business insurance (business insurance must be obtained by employees who as a requirement of their employment utilize their personal vehicle for transporting persons served, or are doing business on a regular basis for NACL). Current Ministry of Health recognized first aid certificate including CPR (which must be kept current while employed with NACL). Attends Person Centered Thinking (PCT) training. Other The Integrated Services Manager would not be required to be a member of the employees’ union. Job Type: Full-time Pay: $54,000.00-$75,000.00 per year Benefits: Dental care Extended health care Vision care Flexible language requirement: French not required Schedule: Monday to Friday Work Location: In person Application deadline: 2024-10-23 #J-18808-Ljbffr