Senior Client Solutions Manager

All Jobs  >  Senior Client Solutions Manager Since 2006, BN, an Augeo company, has been a leader in social media technology and services. BN’s mission has been to provide cutting-edge social advertising solutions that allow brands to maximize their digital footprint and drive ROAS. We partner with all social platforms including Meta, TikTok, X, Snapchat, and Pinterest, and create technologies that sit on top of their buying platforms and allow for unique targeting and optimizations that drive performance and deliver meaningful results. More than 1,500 businesses have trusted BN to solve their newest and toughest challenges. BN has offices in Boston, Bentonville, Hyderabad, Rochester, and Sydney in addition to Augeo’s offices across the country. Augeo acquired BN on February 14th, 2023.Description:As a Senior Client Solutions Manager, you will play a pivotal role in leading daily communication and execution with our clients in Canada, utilizing our Brand Advocate solution to deliver unparalleled value and results. Additionally, you will participate in one of our internal pods to provide shared resources and support for creative, reporting, training, or product support.This role requires a strategic thinker with deep understanding of the social media landscape, highly proficient communication skills, attention to detail, and a passion for delivering best-in-class client experiences. In addition, fluency in both Québécois French and English is required.The Senior Client Solutions Manager reports to a Director of Client Solutions, while supervising and providing guidance on day-to-day tasks to junior team members.Responsibilities:Client Communication & Relationship Management:Help maintain strong, long-term relationships with clientsHandle daily communication with clients, ensuring expectations are metFoster understanding of nuances and context for effective communicationAddress any issues or concerns that arise during the execution of projectsProject Management:Responsible for overseeing the day-to-day execution of all client deliverablesMastering current task organizing and tracking system: AsanaEnsuring all tasks are completed on time and according to client specificationsCoordinating with internal teams: creative, product support, and technologyReporting & Insights:Analyze the performance of local content, campaigns and projectsLeverage data-driven insights and industry best practicesProvide insights and recommendations for improvementClosely partner with media services to develop paid activation strategiesTranslation Services:Translate written or spoken material (live on calls) from English to Québécois French, ensuring accuracy and maintaining the intended meaningCollaborate with clients to understand specific requirements for translationEdit translated materials to ensure linguistic precision and coherenceQuality Assurance & Continuous Improvement:Actively seek opportunities to improve processes, workflows, and efficienciesImplement tools/methodologies to streamline operations and client satisfactionEnsure deliverables from pods are best in class and align with client objectivesBe Creative and Inspire:Help execute tactical solutions & marketing campaignsEnable advocates to create human-centered relationships through social mediaContribute to the design and strategy of adoption tacticsRequirements:5+ years of experience in social media, digital advertising, and brand marketing, with a focus on client managementProven ability to build strong collaborative partnerships with external stakeholdersAdvanced communication, presentation, and interpersonal skillsEffective time management skills - ability to prioritize, meet deadlines, and follow throughExperience in social media marketing and content creation – agency or in-house settingProblem-solving skills and adaptability to a fast-paced, ever-changing environmentCultural sensitivity and awarenessIntermediate to advanced Microsoft Suite and Google Suite skillsWhy Join BN?We believe in supporting our team for long-term growth and success and offer a diverse culture with generous benefits including:Competitive Compensation PackagesGenerous Paid Vacation, Holidays, Half Day Summer Fridays, and Mental Health DaysOpportunity to work with cutting-edge technology and shape the future of social mediaCareer growth and development opportunitiesBe part of a forward-thinking and dynamic team in the social media tech industry #J-18808-Ljbffr