(IT/Insurance) Business Analyst

Optimum Reassurance Inc. / Montreal / Permanent / Full timeProvide a primary advisory role to the operations and IT teams by ensuring alignment between business needs and implemented solutions. Contribute ideas and problem-solving through analysis and in-depth knowledge of our administrative systems. Support users in the use of systems and technologies.KEY RESPONSIBILITIESSupport and technology evolutionParticipate in regular meetings with the U.S. and Canadian operations teams to prioritize support requests, communicate the progress of work in progress and plan deliveries.Play a coordinating role between the operations teams and the IT development team.Ensure that the business needs of the operations teams are well expressed, understood and handled in an optimal manner.Document requests and track the progress of requisitions using JIRA tickets.Ensure that requests are relevant and that the proposed solutions are effective and in line with user expectations.Write test scenarios for the IT team and execute acceptance tests.Coordinate with the operations teams the tests that will have to be done by them and assist them in the drafting of complete test plans, if necessary.Analyze and report anomalies to the development team.Inform users of the potential impacts of changes on operations.Quickly address all issues raised following a production launch. Ensure patches are deployed quickly and keep all stakeholders informed.Participate in the production of the post-mortem of each problematic delivery in order to modify our processes and improve the quality of future deliveries.Development of major projectsRead the IT team's analysis documents and participate in meetings with stakeholders, in order to become familiar with current projects.Assist the IT Director in writing test scenarios for the IT team and proceed with the execution of the acceptance tests assigned to him/her.Write the technical procedures for the in-house DAVE system and keep them up to date.Participate in the preparation of technical training, as required.Support users in the use of administrative systems and the secure site.Manage the inventory of IT equipment and the logistics of sending and retrieving equipment to employees.Open tickets at the help desk and follow up on user requests.Execute the bi-annual access review process for Canadian and U.S. users.Participation in any other mandates or special projects related to his expertise, assigned by his manager.REQUIREMENTS/SKILLS REQUIREDExperience / EducationBachelor's degree in business administration or management or in a field relevant to the function or a combination of education and experience relevant to the function;Good knowledge of our in-house DAVE system, an asset.A minimum of 4 years of relevant experience.Experience in insurance and/or reinsurance.Intermediate knowledge of the Office suite, particularly Excel.Intermediate knowledge of SQL, an asset.LOMA designation(s), an asset.Qualities and skillsEase of communication (French and English, spoken and written).Analytical skills.Rigor and attention to detail.Sense of responsibility and autonomy.Understand the essentials of our business processes.Ability to identify the needs of different internal clients. #J-18808-Ljbffr