Store Manager, Yonge Street

Store Manager, Yonge StreetCustomer ServiceBuild a Sales Obsessed Culture by providing an exceptional in-store customer experienceResponsible for driving outside sales through commercial accounts, new businesses prospecting, and exceptional management of customer relationships with CTR dealer partnersOperationsDelegates and follows up on the execution of PS visual compliance standards, store maintenance, pricing standards, planogram, and merchandising directivesResponsible for managing/minimizing store shrink through team awareness, enforcement of audit compliance and standards, and rigid inventory controlEnsures accurate execution and completes daily review of shipping/receiving/returns processing and documentation according to company policiesFollows and ensures compliance with all Cash and Audit, and OH&S policies and proceduresCreates and/or monitors the creation of efficient store weekly scheduling for both sales and support functionsResponsible for overall Store and equipment maintenance and compliance for PS fleet, using FOS fleet management maintenance system, driver compliance, and appropriate certifications for all rolesManages regular reconciliations and collections of accounts payable balances for all customer business accountsTrainingCoaches and develops store and management teamSets and follows up on individual and store sales goalsCreates development plans and conducts annual appraisals for store team; supports and coaches to improve any performance gaps, and conducts ongoing coaching to improve the teamLeads effective huddles/meetings/coaching sessions, keeping the team well informed of pertinent informationCompletes and holds the team accountable to complete required training within required timeframesEnsures the execution of the Customer Experience and provides resolution for all customer concernsDevelops and leads recruiting and hiring strategy for the store, maintains a complete team, adhering to IBO standardsLeadershipProvides mentorship to teams and influences continuous growthContinually motivates the team and performance through recognition programs, in-store contests, customer compliments, etc.Maintains PS performance expectations (feedback/coaching); this includes progressive discipline where necessaryAble to work retail hours including scheduled evenings, weekends, and holidaysWe Are Looking For Individuals Who AreBusiness Savvy – you have a customer-focused mindset and can plan, execute, and drive salesLeaders – you lead by example and have a passion for coaching, developing, and inspiring your teamCulture and brand ambassadors – you love the work and take pride in our brandIf you're a proven retail manager with a passion for people, our industry, and driving an exceptional customer experience, then this is definitely the place to beWhat You Bring3-5 years retail experience managing a multi-channel business requiredManaging and growing B2B business salesDemonstrated interest in the automotive parts aftermarket industryFundamental computer skills an assetStrong knowledge of the automotive parts aftermarket industryA good base of knowledge of automotive operating systems including point of saleAssets:Possession of a valid driver's license is an assetAutomotive Training or Certification is an asset #J-18808-Ljbffr