General Manager, HBO (Halton, Hamilton, Niagara and Burlington)

General Manager, HBO (Halton, Hamilton, Niagara and Burlington) September 30, 2024 Find Your Limitless with RelianceBy joining Reliance as a General Manager, HBOyou’ll become an important team member and will be provided with the tools you need to succeed. We have ambitious growth plans and are looking for Team Members who want to grow with us. At Reliance, we pride ourselves on the fact that we provide limitless opportunities for growth and we encourage it by rewarding our Team Members for their success in many ways. If you’re ready to find your limitless – join us!Reporting to the Vice President, Central Canada and US, the General Manager (GM) will provide overall strategic leadership and direction for all aspects of the market, including sales, service, installation, and administration, in an effort to drive new growth and maintain superior customer service delivery. The General Manager will effectively communicate a vision, management philosophy, on new and existing HVAC, Plumbing, Water Heater Install / Water Purification, Electrical business strategy to team members. He/she will motivate and inspire team members to realize the Company’s vision and serve as an effective role model for the organization.The General Manager will be responsible in delivering and achieving revenue targets, key acquisition targets, KPI’s and will be accountable for the financial profitability of the business unit, while ensuring customer service excellence standards are achieved in all departments. He/she will be accountable for long and short-term strategic plans to grow market share especially within the Business to Consumer (B2C) market. The General Manager will conceptualize and implement plans across all product and service offerings, to meet and exceed targets with new and existing customers.The regional oversight includes: Halton, Hamilton, Niagara and BurlingtonWhat will you do?Learn and grow as an important part of a team that cares about Reliance and its customers.Strategic and Operational InitiativesProvide strategic direction, business planning, and full P&L managementResponsible for driving the growth of the market through developing and implementing strategic business plans to expand market share, capture strategic sales opportunities and develop market penetration strategies for new businessMonitoring the financial performance of the business and addressing any operational concerns that could impact results; utilizing KPI’s in all departments to ensure success against forecastsWorking closely with Marketing to drive profitable growth in the RegionFoster an environment that embodies our Guiding Principles, which shape our daily interactions with each other and our customers and guide our daily business operationsPeople ManagementDirect and motivate a high performing team through effective training, coaching and development of key leadership rolesConsistently set and monitor performance objectives, goals and criteria; evaluate performance through quarterly performance reviews. Identify and action opportunities for growth and developmentEvaluate overall resource needs to ensure bench strength is in place for the region; involved in all hiring & selection to support business requirements and strategiesStakeholder and Vendor ManagementEstablish methods to measure and maintain customer service excellence; develop corrective action to be implemented on a timely basis when service falls below standardsDevelop and ensure business controls and processes are in place to effectively manage sales, service and installation activitiesBuild and maintain relationships with key stakeholders, clients, contractors and suppliersWhat do you bring?A growth mindset: above all else, we’re looking for people who are dependable, ambitious and want to grow with ReliancePost-secondary education in business and equivalent work experience within the utilities industry is preferredMinimum of 5-7 years’ progressive general management or sales experience within an organization that provides services to the business and consumer sectors with direct B2C experience; preferably within the marketDemonstrated strong business acumen with the ability to contribute to the development and execution of strategic plansResults oriented with a strong sales acumen and robust operational knowledge; demonstrated ability to consistently meet or over-achieve business growth and profitability targetsStrong leadership, training and motivation skills with a track record of successfully managing and developing high performing teamsStrong relationship building skills; ability to develop new and effective relationships with internal and external contactsExcellent verbal and written communication skills, with the demonstrated ability to influence and negotiate desired outcomesDemonstrated problem solving, strategic planning, decision making and project management skillsStrong understanding of customer needs, service and experience with demonstrated ability to analyze and interpret market and consumer data in order to make sound business decisionsFlexibility and adaptability; high capacity to work in and lead an evolving organization; establishing new processes, etc.; ability to lead change and act as a change agentDemonstrated capability to effectively and proactively manage time, set priorities, meet multiple and conflicting deadlines, and to deliver on outcomesReoccurring travel between branches will be required within Halton, Niagara, Hamilton and Burlington as well as, our corporate head office in North YorkWhy Reliance?Reliance is the industry leader in providing home comfort solutions and we do just that in over 2 million customer homes across North America. Reliance is a trusted source and has become one of Canada’s largest providers of water heaters, furnaces, heat pumps, air conditioners, water purification, plumbing, protection plans, smart home, electrical, and EV chargers. Reliance is a $1 Billion business with 2,600 team members and we’re growing! We’re proud to be recognized as one of Canada’s 10 Most Admired Corporate Cultures. It's our team members and their relentless focus on the business, each other, and our customers that makes us great. Reliance Home Comfort is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds including minorities and those with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. #J-18808-Ljbffr