Team Lead, Dayforce HCM Managed Services

Putting people first, every day BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award-winning environment that fosters a people-first culture with a high priority on your personal and professional growth. Your Opportunity BDO Canada is looking for a Dayforce HCM Team Lead to join our Solution Operations (Managed Services) team, with the ability to work remotely from anywhere in Canada. Overview: The Dayforce Team Lead is a crucial role for the Solution Operations practice at BDO Canada, focused on overseeing the effective delivery, maturity and growth of the Dayforce HCM Operations Program. This role demands a seasoned professional with a minimum of 5 years of experience in leading client engagements, managing a team while executing on engagements leveraging their technical, problem-solving, and leadership skills to ensure optimal service delivery and client satisfaction. Key Responsibilities: Lead the continuous delivery and improvement of the Dayforce Operations program Provide expert guidance and leadership to both internal teams and external clients, ensuring alignment with best practices and service expectations Proactively manage the overall backlog and work assignments of the team including the management incidents and requests, ensuring swift resolution and minimal impact to client operations Develop and maintain troubleshooting guides, diagnostic tools, and knowledge bases to enhance service efficiency and effectiveness Oversee the efficient utilization of functional & technical resources and ensure all Knowledge Transfer Plans are up-to-date and effectively implemented Strategically manage client relationships, setting and managing expectations across all stakeholders Lead, mentor, and develop a team of technology professionals, fostering a culture of continuous improvement and service excellence Contribute to the strategic planning and development of services offerings, identifying opportunities for growth and improvement Ensure alignment with the company's architectural and delivery management standards, providing continuous feedback for delivery and service enhancements How do we define success for your role? Demonstrating a high level of technical expertise and leadership, reflecting BDO's core values of Integrity, Respect, and Collaboration Delivering consistent, high-quality service that addresses client’s ongoing operational needs and challenges Actively participating in and promoting a culture of innovation and continuous improvement within the managed services environment Committing to continuous personal and professional development to remain at the forefront of industry trends and best practices Your experience and education Minimum 5 years of experience executing on Dayforce HCM engagements Certification in Dayforce HCM Proven ability to solve complex problems in dynamic and diverse environments Excellent time management and organizational skills, with a keen attention to detail Extensive knowledge of ITIL best practices, with relevant certifications preferred Exceptional communication and customer service skills, capable of managing and exceeding client expectations Strong leadership and team development skills, with a track record of mentoring and developing high-performing teams Experience in business process mapping, change management, and effectively managing multiple engagements simultaneously Solid understanding of common HCM business practices, with additional certifications in related fields being a significant asset, like: Canadian Payroll Association certification Ceridian Canadian Payroll certification Ceridian Canadian Benefits certification Benefits: Opportunity to work remotely from anywhere in Canada Being part of a respected and supportive team that values your input and expertise Access to continuous learning and development opportunities Inclusive and innovative work culture focused on service excellence and career growth Note: This role may require occasional travel to client sites as needed. Why BDO? Our people-first approach to talent has earned us a spot among Canada’s Top 100 Employers for 2024. This recognition is a milestone we’re thrilled to add to our collection of awards for both experienced and student talent experiences. Our firm is committed to providing an environment where you can be successful in the following ways: We enable you to engage with how we change and evolve, being a key contributor to the success and growth of BDO in Canada. We help you become a better professional within our services, industries, and markets with extensive opportunities for learning and development. We support your achievement of personal goals outside of the office and making an impact on your community. Giving back adds up: Where company meets community. BDO is actively involved in our communities by supporting local charity initiatives. We support staff with local and national events where you will be given the opportunity to contribute to your community. Total rewards that matter: We pay for performance with competitive total cash compensation that recognizes and rewards your contribution. We provide flexible benefits from day one, and a market leading personal time off policy. We are committed to supporting your overall wellness beyond working hours and provide reimbursement for wellness initiatives that fit your lifestyle. Everyone counts: We believe every employee should have the opportunity to participate and succeed. Through leadership by our Diversity, Equity and Inclusion Leader , we are committed to a workplace culture of respect, inclusion, and diversity. We recognize and celebrate the valuable differences among each of us, including race, religious beliefs, physical or mental disabilities, age, place of origin, marital status, family status, gender or gender identity and sexual orientation. If you require accommodation to complete the application process, please contact us. Flexibility: All BDO personnel are expected to spend some of their time working in the office, at the client site, and virtually unless accommodations or alternative work arrangements are in place. Our model is a blended approach designed to support the flexible needs of our people, the firm and our clients. It’s about creating work experiences that meet everyone’s needs and providing flexibility to adjust when, where and how we work to meet the expectations of our role. Code of Conduct : Our Code of Conduct sets clear standards for how we conduct business. It reflects our shared values and commitments and includes guiding principles to help us make ethical decisions and maintain trust with each other, our clients, and the public. Ready to make your mark at BDO? Click “Apply now” to send your up-to-date resume to one of our Talent Acquisition Specialists. To explore other opportunities at BDO, check out our careers page . #LI-MM1