Support Worker, Transitional Housing

EMPLOYMENT OPPORTUNITY The Salvation Army British Columbia POSITION: SUPPORT WORKER, TRANSITIONAL HOUSING Casual, On-Call FACILITY: Grace Mansion – Vancouver, BC JOB No.: 034 JOB PURPOSE: The Residential Support Worker (Casual/On-Call) will work with the Residents of Grace Mansion in all areas of personal development and growth, life skills, and social and spiritual activities to enable the Resident to attain their full potential. RESPONSIBILITIES Administrative Duties NOTE: Specifics of administrative duties will vary with the different shifts. Answer telephone and refer calls to the appropriate person(s). Admit visitors to the Centre according to guidelines. Maintain confidentiality and keep accurate files and statistical records. Receive/explain applications for potential residents, along with updating the waitlist. Assist with the intake process and departure process of residents. May receive residents’ rent and place funds in the designated lockbox as per written protocol. Performs other work-related duties as assigned by program manager. Community Support Supervise/monitor actions and interactions of Residents during assigned shift. Respond to all Resident inquiries within the framework of Centre Policies & Procedures. Research and develop knowledge of issues that relate to residents. Development of resource information as relevant for residents. Maintain contact with the Salvation Army, City and Provincial Government and community agencies to coordinate activities and available resources for the benefit of the Centre and the residents. Initial response to emergencies such as fire alarm, or other situations. Respond and assist residents at times of physical/mental/emotional crises. WORKING CONDITIONS: Duties require the employee to work in Grace Mansion – an 84-room, four-story residence located at 596 East Hastings Street in downtown Vancouver. Responsibilities will involve working from a designated workstation, but will also involve movement through the residential areas, and general building. The employee may at times be subject to hazardous or disagreeable conditions in the performance of their duties. Qualifications Education & Experience Completion of high school diploma. Any additional formal post-secondary/college program in a related field will be considered as an asset. Current Certification in First Aid/CPR. Training/Certification in Addictions and/or Mental Health issues or willingness to be trained. Certification in Non-Violent Crisis Intervention or willingness to be trained. WHMIS. Certification in FOODSAFE Level 1 or willingness to be trained. Alternative combination of education and experience might be considered. A minimum of 10 months of focused experience working in a residential setting. Computer skills and training in Word, Outlook & Excel. Skills and Capabilities Organized with good attention to detail. Good analytical and problem-solving skills. Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility. Understanding of and ability to follow the Universal precautions. Fluent spoken and written English. Quality oral and written communication skills. Ability to de-escalate individuals in stressful situations. OTHER CONDITIONS / REQUIREMENTS Successful obtainment of the Criminal Record Review Act clearance to work with vulnerable adults through the Criminal Records Review Program. Successful obtainment of clearance through The Salvation Army Child Abuse Registry. SALARY: Pay Band 3 TERMS: Casual, On-Call HOURS: 0 to 40 hours/week DAYS: Must be available to work various shift times including: Days (8:00am-4:00pm) Evenings (4:00pm-12:00am) Overnights (12:00am-8:00am) Weekends and Statutory Holidays NO. OF VACANCIES: 2 Interested applicants must respond in writing by October 18th, 2024 before 4:00p.m. and quote Casual, On-Call Support Worker (Job No. 034) to: EMAIL: [email protected] and [email protected] We thank all applicants, however, only those candidates to be interviewed will be contacted. Internal applicants, please advise your Department Head of your intentions prior to submitting your application. PLEASE NO PHONE CALLS #J-18808-Ljbffr