Department Manager

Customer Service:Encourage and maintain a culture of exceptional customer service by providing effective training, supervision, coaching, and performance management.Hold team members accountable for delivering an excellent customer experience, recognizing and rewarding those who excel.Lead by example, consistently delivering an outstanding customer experience.Implement and follow store policies and procedures that enhance the customer experience.Department Operations:Maintain high standards of department presentation through daily inspections, ensuring all store audit performance requirements are met.Ensure the department is appropriately staffed through effective planning, scheduling, and alignment with store budgets and customer needs.Plan and manage daily and weekly departmental activities, including seasonal changeovers, and work closely with the team to execute them.Supervise and assist team members in daily operations to meet productivity goals.Team Development & Coaching:Provide ongoing coaching and encourage team members to learn new retail operational processes and procedures, as well as new skills to enhance performance.Regularly provide informal and constructive feedback to team members to support their growth.Address issues and conflicts in a timely and constructive manner.Compliance & Health and Safety:Ensure compliance with company, store, and department policies, as well as health and safety programs and regulations.Communicate policies and safety programs to the department team, ensuring everyone adheres to established protocols.Human Resources & Staffing:Assist in selecting and orienting new employees.Take responsibility for store opening and closing duties as required.Plan and manage the department’s staffing needs based on store traffic and business requirements.RequirementsExperience in retail sales, retail execution, and daily operations.Good working knowledge of department products and functions.Demonstrated supervisory, leadership, or managerial experience, or equivalent relevant experience.Ability to operate a cash register (an asset).Experience in a Big-box store is considered an asset.Results-oriented individual who thrives on achieving challenging goals.Ability to serve customers professionally and inspire their confidence and trust.Proven ability to lead and manage a team in a fast-paced environment, with effective delegation and follow-up skills.Strong written and oral communication skills.Ability to motivate and coach others, providing both positive feedback and constructive criticism.Capable of planning, organizing, and overseeing team activities and projects to ensure timely execution.Strong problem-solving abilities and decision-making skills.Ability to multitask, adapt, and cope with challenging situations.Corporate CultureCompetitive compensation and benefit package including BonusesAnnual Profit Sharing AwardsEmployee Shopping DiscountsLearning and Development opportunitiesA culture of performance & accountabilityA supportive and positive team environment #J-18808-Ljbffr