Online Services Manager

Friday, October 4, 2024We’re searching for an Online Services Manager. Are you searching for new possibilities?Westland Insurance Group Ltd. has an exciting opportunity for an Online Services Manager in our Commercial department at our Vancouver location. This role offers a unique chance to be part of our dynamic Front Row team. Front Row is an entertainment broker that specializes in insuring feature films, TV series, commercials, documentaries, and more. If you are passionate about the entertainment industry—TV, film, and music—this is the perfect opportunity for you!Expected Compensation: The expected hiring range for this role is $48,000 to $60,000 based on a 35-hour work week. Actual offered salary will depend on the successful candidate’s qualifications and experience, as well as market conditions for the role, and internal equity.As an Online Services Manager, you’ll play a critical role in supporting our specialized entertainment insurance team and managing online platforms. You’ll handle personal lines policies for high-profile entertainment clients, assist with live chat services, policy updates, claims management, and provide exceptional service to ensure client satisfaction.Why you'll love Front Row:An open, flexible and welcoming workplacePlenty of opportunities to grow and learnAutonomy to drive your own successBe part of our inclusive culture, alongside an extraordinarily talented community of people with a wide variety of backgroundsA total rewards program that takes care of your financial, physical, and mental healthFlexible paid Values Days to celebrate days important to youPaid Volunteer Days for employees as part of Amplifying Communities, a program to support causes that matter most to our employees and clientsWhy We’ll Love You:You’re a people person with an inviting personality, ideal for interacting with high-profile clientsYou always put the customer first, responding to internal/external inquiries promptly and professionallyYou have a keen eye for detail, with exceptional organizational skills, and can juggle multiple priorities efficientlyYou’re proficient in online customer service platforms like LiveChat, with a strong understanding of personal lines and entertainment-focused insurance policiesExperience in handling commercial insurance, particularly in the entertainment or music industry3-5 years of experience in a similar role and a strong knowledge of claims processesBachelor’s degree in Business Administration, Insurance, or a related field preferredLevel 1 insurance license working towards Level 2Once here, you'll:Ensure quality service and professionalism during every customer interaction, whether via LiveChat, phone, or emailHandle personal lines policies for entertainment clients, including issuing renewals, endorsements, and managing claimsManage ETM (Entertainment Travel Management) inquiries, invoicing, and claimsTake ownership of online services, performing tasks such as policy updates, cancellations, and ensuring seamless LiveChat interactionsThrive in a fast-paced environment, multitasking across online platforms and ensuring client satisfaction through responsive serviceWant to get to know each other better? Send your resume our way.You belong here. We strive to be much more than a great place to work. Here, you join a collective of incredibly vibrant, purpose-driven, and open-minded people. Every day, Westland proves that building a great business means taking care of communities, clients, and each other with equal commitment. You will be supported and respected for who you are and for the voice you add to the conversation. At Westland, you will feel the power of community. Westland Insurance Ltd. is an inclusive organization that values diversity in its workforce. We listen, champion equity and diversity, and create safe welcoming spaces where everyone has a voice and is free to be themselves. Westland Insurance Ltd. encourages applications from all qualified individuals and will accommodate applicants' disability-related needs, up to the point of undue hardship, throughout all stages of the recruitment and selection process. If you require a disability-related accommodation in order to participate in the recruitment process, please contact the recruitment team by email at [email protected] #J-18808-Ljbffr