Customer Solutions Manager, Customer Solutions Management

Customer Solutions Manager, Customer Solutions Management As an Amazon Web Services (AWS) Customer Solutions Manager, you will be a critical partner to our customers, guiding them through their multi-year journey to the cloud. In this highly visible role, you will ensure that all AWS teams - including sales, support, solutions architecture, professional services, product, and engineering - work together effectively and efficiently to deliver successful outcomes for the customer. You will leverage your experience in technology adoption and program management to shepherd customers through the operational, educational, and governance aspects of their AWS cloud adoption. You will interface with customer and AWS leadership, driving collaboration across teams and translating strategic initiatives in the account plan into executable actions, working backwards from our customers' key milestones. You will manage cadence by leading the reporting and tracking functions along the way. The execution of education plans, roadmap to business outcome alignments, execution of accelerators, and Executive Business Reviews are a few items owned by the CSM that are critical to the success of our customer’s cloud journey. You will not only bring the best of AWS/Amazon to our customers, you will proactively help solve the customer’s challenges through new ideas, tools and mechanisms, and contribute to the day-to-day management of their successful migration to AWS. Successful candidates will have a strong technical background, excellent problem-solving abilities, be detail driven, and exemplary communication skills to engage with executives and project teams alike. You will be a peer leader, with the ability to gain stakeholder buy-in, negotiate, and lead teams. Your enterprise cloud experience and operational excellence will influence the team's decisions, provide insight, and help drive secure and robust solutions. You will evangelize AWS services and influence customers to adopt them. You should be passionate about delivering a great customer experience by deploying AWS solutions and driving innovation. You will also be expected to mentor and develop others, including participating in technical promotion assessments. BASIC QUALIFICATIONS - Bachelor's degree in Computer Science, Engineering, Math, Operations Research, or a related field or 10 years of large scale IT deployment or program experience. - 3+ years of experience with enterprise scale infrastructure or development-based cloud programs/projects in a related industry. - 5+ years’ experience in enterprise IT, either as a vendor, consultant or have prior experience working with or managing technical programs. - Ability to travel 25% to 35% as needed. PREFERRED QUALIFICATIONS - Direct experience implementing AWS services. - Thorough understanding of software development/engineering lifecycle from conception to delivery and/or IT life cycle. - Self-motivated problem solver; able to thrive in a fast-paced and customer-focused environment. - Highly analytical, technically proficient, and able to learn new tools and software quickly. - Strong listening skills; demonstrated ability to ask effective questions. - AWS or other cloud certifications. - PMP and/or SCRUM/Agile, SAFe certified. Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. If you would like to request an accommodation, please notify your Recruiter. #J-18808-Ljbffr