Manager, Transport

Les candidats référés ne doivent pas postuler directement pour ce poste. Toutes les références de candidats doivent d’abord être soumises dans Workday par un collègue de Loblaw actuel. Chez Loblaw, nous sommes là pour aider tous les jours des millions de Canadiens, qu’ils vivent leur meilleure ou leur pire journée ou une journée de célébrations. Grâce à nos innovations et à nos produits de qualité, nous sommes présents pour nos amis, nos voisins, nos membres de la famille et nos collègues. Nous réussissons grâce à la collaboration et l’engagement, et nous avons des attentes élevées envers nous-mêmes et ceux qui nous entourent. Nous sommes à la recherche de personnes flexibles qui seraient ravies de se joindre à nous dans le but d’aider les Canadiens à « Vivre bien, vivre pleinement »MD. Que vous commenciez tout juste votre carrière, que vous recommenciez à travailler ou que vous cherchiez un nouvel emploi, vous aurez votre place ici. Nous promouvons le leadership à tous les niveaux et soutenons nos collègues dans la poursuite de leur passion. What you'll do: Evaluate, monitor, verify operations performance and corresponding reports and address issues in a proactive manner (i.e. performance management); Ensure utilization and execution of Driver App, both with Dispatch team and drivers. Continuous strive for process improvement, through the implementation and standardization of processes. Develop and maintain communication with support teams, such as planning and cost validation Active involvement in centralized operations planning and initiatives. Monitor staffing requirements and infrastructure to meet the needs of the business, while working with support (HR) to ensure proper staffing levels are maintained. Manage performance of team to meet goals and objectives through daily/weekly communication upwards and downwards, providing updates as required and appropriate. Lead huddles with appropriate groups ensuring they occur on agreed upon intervals. Participate in hiring process for direct reports, ensure training process is followed appropriately, and following up on new hire performance; conduct performance management and coaching for staff as required. Provide regular feedback to direct reports. When necessary, participate in investigation and administration of subject area for poor performance or misbehaviour. Ensure all staff have completed all required training; schedule staff accordingly in available training sessions. Meet with Manager to review team’s performance, discuss issues, seek direction on performance of team and/or individuals. Address driver issues with carriers, working to correct behaviour and ensure optimal customer service is met Lead day to day communication within the department. Take an active role in internal community events, and external events as a representative of the company. Ensure Validation of driver activity through debrief process, ensuring that activity and relevant information matches driver assignment, sign off on delays as required. Complete statutory vacation scheduling and planning, ensure proper coverage and plans are in place for peaks in volume and loads. Address customer concerns, coordinating with correct parties (e.g. scheduling, Human Resources) and advancing issues as needed. Work with warehouse operations to ensure coordination between departments while confirming transportation schedules are met. Communicate with retail customers on urgent issues as required. Manage and communicate forecast load counts. Ensure equipment and resource requirements are set up according to delivery scheduling and troubleshoot any gaps in coverage. Monitor weather and road conditions related to delivery schedules and service needs and react accordingly to provide proper communication and resolution to delivery issues. Primary contact for customer/retail issue resolution by phone, email or store visits, as required. Track and Investigate retail claims, assigning to responsible party Understand budged expenses for area of control and influence, staying current on expense performance year to date and period to date; report any overruns or savings upline. Provide manager with information required for period P&L reviews. Understand labour plans and/or carrier coverage plans weekly, work with dispatch (or third party dispatch) to ensure proper coverage without overruns on labour or cartage. Report on common carrier metrics and performance, and provide data to support to Manager. Use transport systems (TMS, Samsara to review output, resolve technical issues, run and review reports. Investigate any damage to equipment and lead the claims process where applicable; coordinate road service calls. Follow up on compliance related activities, including regular activities/tasks, audit preparation and follow up in a timely manner (Food safety, Health and Safety, Environmental, LAR). Ensure that compliance items and reporting are completed by self or direct reports. Conduct accident investigation and reporting for direct reports. B uilding and leading diverse teams that foster a workplace of inclusiveness and belonging What you bring : College Education, preferably in Supply Chain Management an asset 5-7 years of related work experience 1-3 years of Supervisory/Management experience Excellent communication skills are required Must have strong leadership skills Must have the ability to multitask, make decisions and problem solve Strong organization skills required Manage driver performance, ensuring drivers are adhering to expectations and requirements Ensure drivers complete ongoing training as required, coordinating with Safety and Compliance Manager Complete complaint investigations with the support of Human Resources Issue progressive discipline as required, in adherence with the Collective Agreement Participate in Joint Labour meetings as needed Notre engagement envers la durabilité et l'impact social est un élément essentiel de notre façon de faire des affaires. Nous concentrons notre attention sur les domaines où nous pouvons avoir le plus grand impact. Notre approche de la durabilité et de l'impact social repose sur trois piliers - l'environnement, l'approvisionnement et la communauté. Nous recherchons constamment des moyens de faire preuve de leadership dans ces domaines importants. Nos valeurs ÊTRE - Engagement, Tient à coeur, Respect et Excellence - guident toutes nos prises de décision et prennent vie à travers notre culture bleue. Nous offrons à nos collègues des carrières progressives, une formation complète, de la flexibilité ainsi que les nombreux avantages compétitifs - voici quelques-unes des nombreuses raisons pour lesquelles nous sommes classés au palmarès des meilleurs employeurs du Canada, au palmarès des meilleurs employeurs pour la diversité au Canada, au palmarès des employeurs les plus verts au Canada et au palmarès des meilleurs employeurs pour les jeunes au Canada. Type d'emploi: Temps plein Type de rôle: Poste régulier Nous nous concentrons depuis longtemps sur la diversité, l’équité et l’inclusion, car nous savons que ces valeurs feront de notre entreprise un meilleur endroit où travailler et magasiner. Nous nous engageons à créer un environnement accessible pour nos collègues, nos candidats et nos clients. Les demandes d’accommodement en raison d’un handicap (pouvant être visible ou non; temporaire ou permanent) peuvent être formulées à n’importe quel moment dans l’emploi et dans le processus de candidature. Nous encourageons les candidats à nous faire part de leurs besoins en matière d’accommodement afin qu’ils puissent bénéficier d’occasions équitables. Remarque Les candidat(e)s âgé(e)s de 18 ans ou plus doivent effectuer une vérification des antécédents criminels. Les détails seront fournis dans le cadre du processus de demande.