Systems Integration Specialist (18-month contract)

"The best prescription I've ever given is a wish." Dr. Jeremy Friedman, Associate Paediatrician-in-Chief, SickKids Hospital & Medical Advisor for Make-A-Wish Canada WHAT IS YOUR BIGGEST WISH? Is it to be part of an organization that is child-focused, values employee experience and is an inspiring workplace? If so, Make-A-Wish is for you! Make-A-Wish Canada creates life-changing wishes for children with critical illnesses. We are on a quest to bring every eligible child's wish to life because a wish is an integral part of a child's treatment journey. Research shows children who have wishes granted can build the physical and emotional strength they need to fight a critical illness. MISSION, VISION AND VALUES Our mission is, together, we create life-changing wishes for children with critical illness. Supported by our vision to grant the wish of every eligible child. Our values are Child-Focused, Integrity, Impact, Innovation, and Community. WHAT’S IN IT FOR YOU? Meaningful opportunities to make an impact and change the lives of children with critical illnesses within your community and across Canada A collaborative team environment where you feel valued and inspired Annual vacation starting at three weeks & additional paid leaves Work/life balance and flexibility Hybrid working environment Employee Wellness Program Corporate discounts Continuous learning, development and internal training opportunities Fun employee activities, contests, and more! Make-A-Wish Canada is committed to fostering a culture that aims to change lives while offering a rewarding employment experience where your contributions make a true difference every day! WHERE YOU COME IN We are looking for a Systems Integration Specialist to join our team at Make-A-Wish Canada. Reporting to the Senior Manager, Business Applications, in this role you will design and implement integration solutions between Salesforce and other business systems, provide technical support, and collaborate with varied teams to ensure success. This role can be based out of any Make-A-Wish Canada office and is a full-time, 18-month contract, hybrid position. WHAT YOU WILL DO Design and develop system and data integration solutions between Salesforce and other business systems. Implement and maintain integration protocol processes using tools such as APIs, middleware, and ETL (Extract, Transform, Load) solutions. Ensure data consistency and integrity across integrated systems. Provide technical support for integration-related issues. Perform system integration testing and interface functionality testing to ensure smooth operations. Troubleshoot and resolve integration problems promptly. Monitor integration performance and optimize as needed. Keep the integration architecture up to date and manage detailed documentation for integration processes and solutions. Collaborate with IT teams to ensure software compatibility and seamless functionality. Provide training and support to end-users and technical staff on integration-related topics. Stay updated with the latest integration technologies and best practices. Identify opportunities for improving integration processes and implement enhancements. Participate in system upgrades and migrations as needed. Other duties as assigned. WHAT YOU BRING Post-secondary education in Computer Science, Information Systems, or a related field, or an equivalent combination of education, training and experience. 3+ years of experience in systems and data integration, with a focus on integrating with Salesforce. Expert knowledge of integration tools and technologies (e.g., APIs, middleware, ETL, web hooks). Experience with Salesforce integration tools (e.g., Salesforce Connect, Omatic Cloud, MuleSoft). Experience using Salesforce development tools, including Flow and APEX, to support and enhance integration processes. Excellent problem-solving and analytical skills. Strong communication and interpersonal skills. Excellent time management skills to prioritize tasks effectively. Salesforce certifications (e.g., Salesforce Administrator, Salesforce Integration Architecture Designer, Salesforce Developer) are an asset. A clear Criminal Background Check will be required. YOUR WORK ENVIRONMENT Hybrid schedule (2 days in-office, 3 days remote weekly) with occasional requirements to work outside of regular office hours. Occasional day/overnight travel. Physical/Mental Effort Work under pressure of deadlines, with a high-volume workload, and with multiple demands and changing priorities. Our Commitment to IDEA Make-A-Wish Canada (MAWC) is committed to Inclusion, Diversity, Equity, and Access (IDEA). We believe that it is essential to our mission that we build a diverse, balanced, and vibrant workforce that reflects the diversity of the communities we serve and seek to serve. Research has shown that candidates from underrepresented groups often only apply when they feel 100% qualified. Therefore, we ask that even if you do not see yourself fully reflected in every job requirement listed on this posting, to still apply. How to apply If everything you’ve read so far sounds like you, we encourage you to apply now! The deadline to apply is October 22nd, 2024, at 11:59pm ET. To apply, please navigate to 'Apply' above. Make-A-Wish Canada provides equal opportunity in employment and encourages applications from all qualified candidates. Reasonable accommodations due to disability are available on request at any stage of the hiring process. Recruitment process Our recruitment process is swift in pace. Once applications are reviewed, we will contact our shortlisted candidates. Our typical process includes a phone screen, one or two interviews, and reference checking, followed by an offer and a criminal background check for the successful candidate. We would like to thank all applicants for their interest in working with us! ABOUT MAKE-A-WISH CANADA Since 1983, Make-A-Wish Canada has granted over 38,500 wishes across the country, over 1,000 last year alone. As an independently operating affiliate of Make-A-Wish International, Make-A-Wish Canada is part of the network of the world’s leading children’s wish-granting organization. We serve children in every community in Canada, and in more than 50 countries worldwide. JOIN OUR ONLINE COMMUNITY For more information on how you can support Make-A-Wish Canada or get involved please visit our website at makeawish.ca. #J-18808-Ljbffr