Product Manager - Home Financing Client Outreach Execution and Evolution

Date limite pour présenter sa candidature : 11/14/2024 Adresse : 33 Dundas Street West Groupe de famille d'emploi : Solutions clientèle The Home Financing Product team (HF) rallies towards a common goal - a connected experience for customers as they navigate their biggest financial commitment, their home. Working daily with Analytics, Sales & Marketing, Distribution channels, Treasury, Product Ops, Digitization, Pricing, Compliance, Risk and Finance, HF brings together cross functional experts to deliver above market growth in a highly competitive industry. This position offers unparalleled opportunities to learn from experienced Financial Services leaders growing the good by powering our frontline and helping our customers achieve real financial progress. As a member of the Home Financing Product Team, you will be instrumental in the evolution of HF customer engagement strategies and will be accountable for continuously evaluating engagement and retention programs and client facing content. Researches, defines, aligns, develops, and implements sales and marketing strategies with P&L (profit and loss) accountability to enable the sales force to effectively sell, fulfill, and service new and existing individual or portfolio of banking products and improve the customer experience. Carries out market research, forecasting, pricing, and competitive analysis, monitors product and system performance, and assesses problems to develop and implement solutions. Manages product risks in compliance with legal, regulatory, and risk compliance, and reporting. Collaborates with internal partners across the enterprise to take products to market. Recommends and implements solutions based on analysis of issues and implications for the business. Assists in the development of strategic plans. Identifies emerging issues and trends to inform decision-making. Supports the execution of strategic initiatives in collaboration with internal and external stakeholders. Conducts independent analysis and assessment to resolve strategic issues. Develops business cases by identifying needs, analyzing potential options, and assessing expected returns on investment. Provides recommendations on product lifecycle. Builds effective relationships with internal/external stakeholders. Ensures alignment between stakeholders. Designs and produces regular and ad-hoc reports, and dashboards. Breaks down strategic problems, and analyzes data and information to provide insights and recommendations. Monitors and tracks performance, and addresses any issues. Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities. Provides input into the planning and implementation of operational programs. Executes work to deliver timely, accurate, and efficient service. Monitors key product performance and growth metrics to identify trends and recommend action plans. Leads/oversees the management of vendor relationships and external partnerships and provides guidelines for execution; ensures that all agreements are met as per requirements. Resolves internal, complex or higher risk customer escalations or policy exceptions, which may include interactions with clients and sales. Reviews analysis of issues and identifies gaps and solutions. Provides competitive analysis and benchmarking to identify product strengths and gaps, and extract insights. Analyzes customer/consumer insights and channel data to identify strengths and gaps, and extract insights. Completes internal and regulatory reporting, and attestations. Identifies existing and potential risks and develops risk management controls and processes. Develops and maintains product directives and policies. Supports development of key metrics and identification of trends. Gathers customer and sales feedback and analyzes issues. Participates in and evaluates market research and competitive analysis associated with assigned products. Participates in and evaluates customer / consumer insights and channel information. Acts as the day to day contact for vendors; supports the implementation, maintenance, and sustainment of vendor solutions. Resolves internal, first level customer escalations. Leads/participates in the design, implementation, and management of core business / group processes. Gathers basic market research and competitive intelligence, including pricing, from publicly available information. Runs analyses and reports that support risk management and policy development. Defines and implements business cases and strategic roadmaps for banking products and services, including project and budget approvals. Designs, implements, manages, and enhances a single product or suite of products throughout the product lifecycle. Develops, implements, and monitors key metrics and action plans to optimize financial performance Continuously improves processes to identify issues and deliver optimal customer experience. Works with partners to develop salesforce training and materials and manages change. May support the sales team in development of client deals and related presentations. Develops and maintains relationships with external partners and vendors. Creates the marketing strategy, including offers and campaigns, and works with Marketing and other partners to execute. Develops, implements, and manages product documentation, templates, and requirements to ensure they accurately reflect product and systems functionality. Influences and/or determines credit product risk parameters and metrics. Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus. Provides specialized consulting, analytical and technical support. Exercises judgment to identify, diagnose, and solve problems within given rules. Works independently and regularly handles non-routine situations. Broader work or accountabilities may be assigned as needed. Qualifications: Typically between 5 - 7 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience. Strong experience with consumer / commercial credit applicable to retail and business financing products. Strong experience working with retail and business product fundamentals, including product design, functionality, and related policies and procedures Strong knowledge of product delivery infrastructure systems and underlying product interdependencies. In-depth retail and business banking environmental awareness / understanding. In-depth risk management associated with new and existing product development and management. Strong knowledge of process coordination and management. Strong knowledge of banking product management and associated industry and regulatory requirements. Building business cases - in-depth Researching market trends - in-depth Relationship management - in-depth Analytics and reporting - in-depth Product marketing - in-depth Negotiation skills - good Software and systems architecture knowledge - good/in-depth Financial Understanding - good/in-depth Deep knowledge and technical proficiency gained through extensive education and business experience. Verbal & written communication skills - In-depth. Collaboration & team skills - In-depth. Analytical and problem solving skills - In-depth. Influence skills - In-depth. Data driven decision making - In-depth. Salaire : $68,000.00 - $126,000.00 Type de rémunération : Salaire Ce qui précède représente la fourchette et le type de rémunération de BMO Groupe financier. Les salaires varieront en fonction de facteurs comme l’emplacement, les compétences, l’expérience, les études et les qualifications pour le poste et pourront inclure une structure de commissions. Les salaires pour les postes à temps partiel seront calculés au prorata du nombre d’heures travaillées régulièrement. Pour les rôles à commission, le salaire susmentionné représente la cible de BMO Groupe financier pour la première année au poste. La rémunération totale offerte par BMO variera selon le type de rémunération associé au poste et peut comprendre des primes de rendement, des primes discrétionnaires ainsi que d’autres avantages et récompenses. BMO offre également une assurance santé, le remboursement des frais de scolarité, une assurance accident et une assurance vie, ainsi que des régimes d’épargne-retraite. Pour en savoir plus sur nos avantages sociaux, consultez le site : https://jobs.bmo.com/ca/fr/R%C3%A9mun%C3%A9ration-globale Ici, pour vous. À BMO, nous sommes animés par une raison d’être commune : Avoir le cran de faire une différence dans la vie, comme en affaires. Cette raison d’être nous invite à entraîner des changements positifs et durables pour nos clients, nos collectivités et nos gens. En travaillant ensemble, en innovant et en repoussant les limites, nous transformons des vies et des entreprises et favorisons la croissance économique partout dans le monde. En tant que membre de l'équipe de BMO, vous êtes valorisé, respecté et entendu, et vous avez plus de moyens pour progresser et obtenir des résultats. Nous nous efforçons de vous aider à obtenir des résultats dès le premier jour, pour vous-même et nos clients. Nous vous offrirons les outils et les ressources dont vous avez besoin pour franchir de nouvelles étapes, car vous aidez nos clients à franchir les leurs. Au moyen de formation et de coaching approfondis ainsi que de soutien de la direction et d'occasions de réseautage, nous vous aiderons à acquérir une expérience enrichissante et à élargir votre groupe de compétences. Pour en savoir plus, visitez-nous à l'adresse https://jobs.bmo.com/ca/fr. BMO s'engage à offrir un milieu de travail inclusif, équitable et accessible. Nous apprenons de nos différences et tirons notre force des gens et de leurs différents points de vue. Des mesures d’adaptation sont disponibles sur demande pour les candidats qui participent à tous les aspects du processus de sélection. Pour demander des mesures d’adaptation, veuillez communiquer avec votre recruteur. Remarque aux recruteurs : BMO n’accepte pas les curriculum vitæ non sollicités provenant de toute source autre que le candidat directement. Tout curriculum vitæ non sollicité envoyé à BMO, directement ou indirectement, sera considéré comme la propriété de BMO. BMO ne paiera aucuns frais pour les placements découlant de la réception d’un curriculum vitæ non sollicité. Une agence de recrutement doit d’abord détenir une entente de service écrite valide et dûment signée avant d’envoyer des curriculum vitæ.