Web Developer

IVR Design and Development LeadCompany Overview: Are you enthusiastic about contributing to a successful and innovative company on the forefront of technology?Join us and be part of a dynamic team of 600 professionals across 14 offices in North America. Our commitment is to provide cutting-edge solutions, and our employees play a crucial role as ambassadors to clients and partners. Integrity, accountability, and skill are the cornerstones of our success. Responsibilities: Requirement Gathering and Documentation (25%)Participate in requirement gathering sessions and document existing design and limitations.Provide insights into the current IVR architecture and propose enhancements based on new requirements.Update design documents on Confluence and ensure sign-off on the design from business stakeholders.IVR Development and Integration (40%)Integrate changes captured in the requirement package into the existing IVR design.Develop and modify code in Java and implement CVP and REST API integrations to meet project requirements.Mentor and guide junior developers throughout the development cycle.Ensure that the code meets TD/industry standards, performing regular code reviews and providing feedback.Testing and Deployment Support (25%)Support all phases of testing, including System Integration Testing (SIT), Business Acceptance Testing (BAT), Production Acceptance Testing (PAT), and Load/Soak Testing.Ensure successful promotion of code to SIT server and deployment builds across all environments.Collaborate with QA teams to ensure smooth testing cycles and address any issues or questions related to both new and existing designs.Maintenance and Continuous Improvement (10%)Update design documents to reflect changes related to project requirements.Monitor and support IVR application performance post-deployment, ensuring successful operation in all environments.Provide prompt resolution of issues raised during testing or in production.Mandatory Skills:Bachelor’s degree in Computer Science, Engineering, or a related field.5+ years of experience in IVR design and development, specifically with Java, CVP, and REST API integrations.Proven experience in requirement gathering, documentation, and designing IVR solutions.Strong experience in developing and integrating IVR applications, including hands-on coding.Familiarity with deploying builds and promoting code through various testing environments.Excellent verbal and written communication skills, with the ability to articulate complex technical concepts to non-technical stakeholders.Desirable Skills:Experience with telephony platforms such as Genesys, Cisco, or other IVR solutions.Knowledge of cloud platforms such as AWS, Google Cloud, or Microsoft Azure.Familiarity with tools like Confluence, JIRA, and other collaboration platforms.Experience in a leadership or mentoring role, guiding junior developers or cross-functional teams.Strong problem-solving skills and the ability to troubleshoot issues in complex environments.What's great in the job?A culture emphasizing consistent high performance, marked by a notable success rate in projects and significant year-over-year revenue growth. Opportunities for a growth mindset, including participation in certification programs, mentorship, talent investment initiatives, internal mobility options, and internship opportunities. Contributing to global impact by collaborating on impactful projects for esteemed global clients, actively shaping the future of the industry. An inclusive and welcoming multicultural environment that promotes openness, communication, and regular team-building events. Committed to social sustainability values, including initiatives focused on IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.What We OfferEach employee has a chance to see the impact of his work. You can make a real contribution to the success of the company. Embrace adaptability and flexibility, recognizing that a dynamic and evolving workplace is key to staying competitive and responsive to change. Recognize and celebrate achievements, milestones, and exceptional contributions to create a positive and motivating work environment. Are you interested in enriching your work experience? We need people like you, passionate and committed. If you want to join our team, please apply to this job posting.